Job Description
What is the opportunity?
As a Bilingual (English and French) Digital Training and Adoption Manager, you play a pivotal role in driving digital transformation within RBC Investor Services. Your role is to ensure that our clients, users, and stakeholders seamlessly adopt new technologies, and achieve business goals. Using your technical and interpersonal skills, you develop and implement digital learning programs that train users on complex systems, support users during transformational changes, and drive overall digital adoption.
What will you do?
Training Development:
Conduct customized training sessions, demos, webinars to enhance digital proficiency and drive adoption. These will be largely client-facing but may also include internal stakeholders.
Create training materials including reference guides, job-aids, videos, etc., and update as required, ensuring that employees or clients have the necessary resources to achieve their goals using relevant software.
Subject Matter Expertise:
Collaborate with development teams as a subject matter expert (SME) to align adoption goals with business objectives and client value.
Maintain and demonstrate knowledge of RBCIS products, systems and processes as it relates to our client segments.
Use data-driven insights to support strategies and drive adoption.
Stakeholder Engagement:
Encourage collaboration, knowledge sharing, and continuous learning within the RBC IS team.
Measure the impact of digital adoption on productivity.
Change Management (supporting):
Support change management strategies with the overall goal of conveying impacts and delivering successful outcomes to varied client segments.
Address resistance and feedback to obtain support for change initiatives.
What do you need to succeed?
Must-Have
Ability to deliver client/internal training in English or French.
Experience delivering custom training/demo sessions based on specific client needs.
Bachelor’s degree in a relevant field (e.g., Adult Learning, Business, Banking, IT, Change Management).
2+ years of experience in Learning & Development or Product development with a focus on digital adoption.
Proven experience supporting change management and product development.
Familiarity with digital training tools (i.e. Camtasia, Powerpoint, Word, Snagit).
Ability to think independently and develop creative solutions.
Nice-to-Have
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Opportunity to obtain hands-on experience throughout your role
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Job Skills
Adaptability, Communication, Decision Making, Detail-Oriented, Facilitation, Group Problem Solving, Personal Initiative, Product Demo Videos, Product Services, Service Request Management, Technical Subject Matter
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-06-03
Application Deadline:
2026-06-17
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$67,000.00 - $110,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
