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Customer Service Representative

TransLink - Metro Vancouver Regional District, BC

Job details

Full-time $4,287–$5,160 a month

Benefits

Extended health care
Dental care
Tuition reimbursement

Qualifications

Customer service
Mathematics
High school diploma or GED
Accounting

Full job description

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

Responds to Compass fare media inquiries in-person, via email or over the phone. Receives and assists in resolving basic issues and complaints related to Compass fare media as well as general complaints.

Monitors incoming mail and maintains Compass fare media inventory.

Maintains and updates information in the Customer Relationship Management (CRM) system, forwarding technical issues to Compass call centre for resolution. Processing financial transactions for Access Transit.

Processing all payments and responding to enquiries regarding fare infractions.

Restocks bulk tickets, timetables, transit maps, and other brochures for front office.

Locks entrance doors and closes blinds to office, locks safe and sets office alarm when leaving.

Qualifications

EDUCATION:

Requires Grade 12 or equivalent including courses in general office procedures, math, basic word processing and spreadsheet software and customer service. (Accounting courses removed)

EXPERIENCE:

Requires twelve (12) months previous experience in a customer service environment involving providing information and service to the public in a fast-paced environment, as well as the use of computerized point of sale (POS) systems and customer relationship management software. A further period of up to six (6) months in the position to become familiar with the TransLink’s policies and procedures, as well as the transit system and services, travel zones and geography, and computer systems.

Other Information

Candidates must possess hands-on experience in managing cash transactions, credit cards, and debit cards. Additionally, proficiency in conducting daily cash reconciliations is highly valued.

Fluency in a second language is an asset.

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Resident

This position works predominately on-site.

Rate of Pay

Salary $4,287 - $5,160 per month (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: October 03, 2023
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected].

Marketing Statement

Responsibilities

Qualifications

Other Information

Work Schedule

Work Designation

Rate of Pay

How to Apply

Equal Employment Opportunity

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