Responds to Compass fare media inquiries in-person, via email or over the phone. Receives and assists in resolving basic issues and complaints related to Compass fare media as well as general complaints.
Monitors incoming mail and maintains Compass fare media inventory.
Maintains and updates information in the Customer Relationship Management (CRM) system, forwarding technical issues to Compass call centre for resolution. Processing financial transactions for Access Transit.
Processing all payments and responding to enquiries regarding fare infractions.
Restocks bulk tickets, timetables, transit maps, and other brochures for front office.
Locks entrance doors and closes blinds to office, locks safe and sets office alarm when leaving.