Audi West Ottawa is looking for an Appointment Coordinator to join our growing team. We are seeking a professional with excellent communication, organizational, and multitasking abilities who is committed to delivering an outstanding client experience. Apply today!
Appointment Scheduling & Coordination
Book, schedule, and confirm customer service appointments
Manage appointment availability to support service department capacity and workflow
Conduct appointment confirmation communications with customers
Schedule and process internal work orders
Customer Communication & Service Support
Explain and quote recommended services in a clear and professional manner
Update and verify customer contact information, including phone numbers
Conduct post‑service follow‑up calls to support Customer Service Index (CSI) objectives
Provide cashiering and checkout support as required
Loaner & Vehicle Support
Schedule, track, and coordinate loaner vehicle usage
Maintain loaner vehicle records and assist with loaner upkeep coordination
Administrative & Records Management
Maintain filing systems, including repair order filing and retrieval
Ensure accurate and timely documentation of service and internal work orders
Support data accuracy within dealership systems
Advisor, Drive‑Thru & Valet Support
Assist service advisors, drive‑thru staff, and valet operations as needed
Provide coverage for service advisors during vacation periods or unscheduled absences
Support front‑line service operations to ensure continuity of customer service
Qualifications
Minimum 2-4 years of experience in customer service, appointment coordination, administrative support, or dealership operations preferred.
Automotive dealership or service department experience is a strong asset.
Exceptional verbal and written communication skills with the ability to explain services and pricing clearly to customers.
Benefits
Insurance that covers health, dental and medical. Benefits start 3 months after your first day.
Disability insurance
Employee assistance program for you and your family
Free on-site employee parking
Career growth opportunities
Employee discounts on products and services
Vacancy status: This position is for an existing vacancy, and applications are being accepted for immediate hire.
Compensation: Hourly Rate + Monthly Bonus
Schedule - Monday - Friday 7am-4pm
Location – 269 West Hunt Club Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us!
