About the Opportunity
Catalyst Wellness is hiring a General Manager to oversee group home operations, beginning with one home and expanding to additional homes as they open.
This role is for a practical, steady operations leader who can run 24/7 living environments where staffing, safety, food, cleanliness, supplies, documentation, budgets, facilities, and people leadership all need to work every day.
Candidates from camp management, catering operations, hotel and lodge management, hospitality services, accommodations, and multi-site operations are strongly encouraged to apply. If you have led teams in environments where people live, eat, sleep, work, and depend on consistent daily services, your experience may transfer well to this role.
About Catalyst Wellness
Our homes are a culturally grounded group home supporting children and youth through safety, relationship, structure, belonging, identity, healing, and family-centered care. Catalyst Wellness is building homes that are welcoming and home-like while meeting strong standards for staffing, licensing, safety, documentation, and quality assurance.
The General Manager is not expected to personally provide clinical services. The focus of this role is leading the operations that make safe, consistent care possible. The successful candidate will respect the human-services environment, support culturally grounded practice, and work closely with program leaders, care staff, external partners, and senior leadership.
Why Camp, Catering, Hotel, and Hospitality Experience Fits
Group home operations require disciplined leadership similar to strong camp, catering, hotel, lodge, accommodation, and hospitality environments. The General Manager must be able to manage people, schedules, budgets, facilities, food, cleaning, supplies, vendors, maintenance, safety, inspections, and resident experience at the same time.
- You understand shift-based staffing, call-ins, coverage gaps, overtime pressure, and team accountability.
- You know how to keep a living environment clean, safe, welcoming, supplied, and ready every day.
- You have managed food service, housekeeping, laundry, maintenance, vendors, purchasing, inventory, and facility standards.
- You are familiar with audits, inspections, safety checks, documentation, incident response, emergency planning, and compliance routines.
- You can manage budgets, invoices, cost controls, supplies, schedules, payroll inputs, and operational reporting.
- You know how to open, stabilize, or improve a site and create repeatable systems that can be used across more than one location.
About the Role
The General Manager will oversee the daily operating systems for the current home and future Catalyst Wellness homes. This includes staffing, scheduling, supervision structures, household operations, food and supplies, facility readiness, vendor coordination, documentation systems, safety processes, budget tracking, compliance readiness, and future-home opening plans.
This is a hands-on leadership role. The General Manager is expected to understand what is happening in each home, support staff and supervisors, identify problems early, create practical systems, follow up on commitments, and help each home operate with consistency and care.
What You Will Lead
- Oversee daily operations for the flagship location and future Catalyst Wellness homes as they open.
- Build strong operating routines for staffing, schedules, household standards, supplies, food, maintenance, safety checks, documentation, communication, and escalation.
- Lead and support Program Director(s), Care Team Lead(s), Care Team Members, relief/casual staff, site operations staff, and contractors as assigned.
- Ensure each home is clean, safe, welcoming, properly supplied, and ready for day-to-day living.
- Manage scheduling, coverage planning, overtime awareness, shift expectations, onboarding, training readiness, performance follow-up, and staff accountability.
- Oversee purchasing, inventory, vendors, maintenance requests, site repairs, household equipment, vehicles, and operational budgets within approved authority.
- Maintain licensing, inspection, documentation, incident reporting, risk management, emergency readiness, and compliance systems.
- Support program leaders with intake readiness, placement planning, transitions, partner communication, and practical problem solving.
- Lead future-home opening plans, including staffing plans, supply lists, kitchen and household setup, site-readiness checklists, safety systems, vendor setup, training readiness, and go-live preparation.
- Create repeatable systems that allow Catalyst Wellness to operate multiple homes with consistent expectations and quality standards.
- Promote a respectful, accountable, culturally humble, team-focused workplace where staff understand both the task and the purpose behind the work.
Who This Role Is For
- You may have been a hotel general manager, camp manager, lodge manager, accommodations manager, hospitality operations manager, facilities manager, or multi-site operations leader.
- You are steady, organized, practical, and able to lead in a 24/7 environment where details matter.
- You can manage people with respect while setting clear expectations and following up when standards are not met.
- You understand that strong operations create safety, stability, dignity, and trust.
- You are comfortable working across staffing, scheduling, facilities, food, supplies, budgets, vendors, documentation, safety, and compliance.
- You can move from big-picture planning to hands-on problem solving without losing professionalism or calm.
- You are open to learning the child and youth care sector and working alongside human-services professionals.
- You value culture, identity, family connection, respect, confidentiality, and relationship-based care.
Qualifications and Experience
- Preferred: university degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, Operations Management, Public Administration, Human Services, Social Work, Child and Youth Care, Health Administration, Indigenous Studies, or a related field.
- Equivalent combinations of education and senior operations leadership experience may be considered.
- Strongly preferred: progressive operations leadership experience in camp operations, catering, hospitality, hotel or lodge management, accommodations, facilities, food services, multi-site operations, human services, community services, or a related environment.
- Experience running a 24/7 living, accommodation, hospitality, or care-based operation is a strong asset.
- Experience supervising managers, supervisors, team leads, shift staff, contractors, relief/casual staff, housekeeping, food services, maintenance, or operations teams is preferred.
- Experience with scheduling, staffing models, budgets, purchasing, vendors, facility standards, inspections, safety systems, incident response, documentation, and reporting is required or strongly preferred.
- Human-service program delivery experience is an asset. Candidates from hospitality, camp, catering, or hotel operations must be willing to learn the child and youth care environment and work closely with program leaders.
- Experience opening, scaling, stabilizing, or managing multiple sites is an asset.
- Experience working with Indigenous children, youth, families, communities, Nations, Elders, or Knowledge Keepers is welcomed and valued.
- Knowledge of trauma-informed, relational, culturally grounded, and family-centered care is an asset and can be developed through onboarding and training for the right operations leader.
Requirements
- Criminal Record Check with Vulnerable Sector Search.
- Child Intervention Record Check.
- Valid Class 5 Driver's Licence and clean or acceptable Driver's Abstract.
- Valid First Aid and CPR, or willingness to obtain.
- Ability to travel between current and future Catalyst Wellness home locations.
- Availability for flexible hours, urgent operational response, and on-call or escalation support as required.
- Strong computer, documentation, scheduling, spreadsheet, and reporting skills.
Working Conditions
- Primarily daytime business hours with flexibility required for evenings, weekends, urgent issues, and home opening needs.
- Combination of administrative work, home-based operational presence, staff supervision, partner communication, site visits, and practical operational follow-up.
- May be required to respond to staffing shortages, incidents, facility issues, safety concerns, vendor concerns, or urgent leadership decisions.
- Requires confidentiality, sound judgment, professionalism, emotional steadiness, and strong boundaries.
Why Join Catalyst Wellness
- Use your operations, hospitality, camp, catering, or hotel-management experience in a meaningful care environment.
- Help build safe, stable, well-run homes for children and youth.
- Join a growing organization where strong systems, practical leadership, and consistent standards matter.
- Shape daily operations now while helping prepare additional homes for successful opening.
- Lead work that combines operational excellence with care, culture, dignity, belonging, and community impact.
How to Apply
Apply through this posting with your resume and a brief cover letter outlining your operations leadership experience. In your cover letter, please highlight any experience in camp management, catering, hospitality, hotel or lodge management, accommodations, facilities, food services, human services, care, multi-site operations, or other 24/7 living environments.
Catalyst Wellness is committed to supporting Indigenous children and youth and to building a respectful, culturally grounded workplace. Indigenous applicants and applicants with experience supporting Indigenous children, youth, families, communities, Nations, Elders, or Knowledge Keepers are encouraged to apply.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: $115,000.00-$130,000.00 per year
Work Location: In person
