Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a variety of outpatient clinical areas within the Respirology Program.
RESPONSIBILITIES:
As a highly organized, self-motivated, results-oriented individual, you will be accountable for:
- Providing administrative and secretarial support to the patient care team within the outpatient area;
- Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
- Liaising with various hospital departments such as Interventional Radiology, purchasing, etc. to exchange information and to resolve issues;
- Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
- Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
- Transcribing and processing physician orders in a timely and efficient manner;
- Collecting clinic and program related statistics, record keeping
- Participate in meetings, quality assurance projects, program initiatives
QUALIFICATIONS:
- Graduate of a recognized Office Administration program or equivalent
- Requires a Medical Terminology certificate
- Software Applications; Microsoft Office, Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
- Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Excellent interpersonal, communication skills and customer service/patient advocate
- Can work independently and as a team member
- Present a calm, professional and pleasant demeanor at all times
- Good judgment and discretion
- Work under pressure
- Highly organized and efficient time manager
- Ability to multi-task
- Problem solver, triage issues/concerns
- Flexibility in rotating job assignments
This role requires you to work varying shifts from 7:30am - 5:00pm (Monday - Friday), as per the specific needs of the department. Shifts are subject to change based on departmental needs.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
