Warranty & Returns Coordinator
As our Warranty & Returns Coordinator, you will manage product warranty claims and returns from start to finish, working closely with customers, vendors, the warehouse team, and sales staff to ensure everything is handled smoothly and efficiently.
If you are organized, detail-oriented, and dependable, this is a great opportunity to grow with us and turn your experience into a long-term career.
Why Join Grandwest?
With over 45 years in the automotive accessories industry, Grandwest Enterprises is built on strong relationships and reliability. That involves a company culture that is more than a buzzword—it’s how we operate every day. You’ll join a team that values, hard work, collaboration, innovation, and supporting one another.
Key Responsibilities
· Process customer warranty claims and product returns in a timely and accurate manner
· Review warranty requests to ensure they meet manufacturer and company requirements
· Communicate with customers, sales representatives, and vendors regarding claim status and return procedures
· Issue Return Merchandise Authorizations (RMAs) and track returned products
· Coordinate with the warehouse team for receiving, inspection, and processing of returned items
· Maintain detailed records of warranty claims, returns, credits, and replacements
· Work with suppliers to submit warranty claims and recover credits when applicable
· Identify recurring product issues and report trends to management
· Ensure warranty and return processes comply with company policies and supplier agreements
· Assist with customer inquiries related to product defects, returns, or replacements
· Assist with unloading incoming shipments; must be physically capable of lifting and moving products safely.
Qualifications
· Previous experience in warranty processing, returns coordination, customer service, or a similar administrative role is considered an asset
· Experience in the automotive, distribution, or wholesale industry is considered an asset
· Strong attention to detail and organizational skills
· Excellent communication and problem-solving abilities
· Ability to manage multiple tasks and prioritize in a fast-paced environment
· Proficient with Microsoft Office (Excel, Outlook, Word) and ERP systems
· Ability to work independently and as part of a team
Skills
· Strong attention to detail and accuracy
· Good organizational and time-management skills
· Ability to work independently and as part of a team
· Clear verbal and written communication
· Dependable and punctual
Benefits
· Career advancement opportunities
· On-site training
· Competitive salary
· Fun, supportive working environment
· Pension program
· Dental and health benefits
· On-site gym
· Discount on staff purchases on industry product
Work Location: In person
