Pinacle Stainless Steel, the largest distributor of stainless steel piping and fluid handling products in Canada prides itself on the ability to service many different markets/sectors over the last 35+ years. Pinacle has always provided excellent customer service throughout its growth and believes that employees are key to successful business relationships. Employee retention is important to our continued growth and Pinacle fosters an environment where everyone helps each other to exceed customer expectations and provide an atmosphere of collaboration and employee satisfaction. This is proven by our success and the number of people who have remained with the company for many, many years.
JOB SUMMARY
This position is responsible for processing customer orders and handling inquiries concerning products ordered, pricing, product availability and schedule information. In addition, the Inside Sales Representative will support the efficient and effective operation of the warehouse and will perform various warehouse tasks including receiving and shipping activities, picking and packing orders to meet customer needs as required. This position requires an expert knowledge of inventory and product applications as well as computer software and telephone based selling approaches.
PRINCIPLE RESPONSIBILITIES
· Prepare quotations, bids, estimates and provide purchasing and negotiating support with customers, mills and manufacturers.
· Receives and processes customer orders, inquiries and/or concerns covering products ordered.
· Provides pricing, product availability and schedule information.
· Suggests alternate products to meet customer needs.
· Establish and maintain a high level of customer satisfaction in all sales transactions.
· Responsible for receiving, loading and unloading trailers, picking orders, restocking product and shipping with the use of a hand and mechanical trucks as required.
· Ensures all orders are picked and ready for shipment in a safe and timely manner; reports any exceptions to stakeholders.
· Maintains regular communication with customers/sales staff regarding service/delivery matters.
· Reports any damage to equipment or shipments.
· Maintains a clean, organized and safe work environment.
· Other duties as assigned.
QUALIFICATIONS/EXPERIENCE
· Strong product knowledge
· Excellent interpersonal skills
· Strong verbal and written communication skills
· Demonstrates excellent organizational and problem solving skills.
· Strong knowledge of MS software applications including with Word, Excel, and Outlook.
· Excellent work ethic and ability to work independently
· Effective in a fast paced environment
· Self-motivated, energetic, professional, positive attitude, results oriented
· Mature, punctual and reliable
· Team player
· 2-5 Years of experience in inside sales, preference will be given to direct industry experience.
Candidates with direct industry sales experience may be considered for compensation above the posted range.
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Benefits:
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your salary expectation?
Experience:
- PVF industry: 1 year (preferred)
- sales: 2 years (required)
Work Location: In person
