THE OPPORTUNITY:
HOUSEKEEPING MANAGER
REPORTS TO GENERAL MANAGER
TOWNEPLACE SUITES HOTEL AND SKYVIEW EVENT CENTRE, VAUGHAN
THE ROLE:
The Housekeeping Manager is responsible to assist in managing the housekeeping operations, this includes rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness.
ACTIVITIES:
The duties and responsibilities for the Housekeeping Manager include, but are not limited to the following:
· Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
· Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house.
· Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
· Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
· Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
· Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
· Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
· Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
· Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
· Follows company policies and procedures and is able to effectively communicate them to subordinates.
· Conducts training regarding safety, security, department procedures and service guidelines.
· Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
· Other duties as assigned by Management
COMPETENCIES WE ARE SEEKING:
· Previous experience as a Housekeeping Supervisor
· Proficiency with computers
· A team member with a positive attitude and a proven track record in results.
· Superior time management, organizational, problem resolution, and communication skills
· Strong leadership, supervisory and decision-making skills
· Strong commitment to quality & guest service
Be a part of Vaughan’s newest hotel and event destination!
A reasonable estimate of the current range is $55,000 to $60,000 (salary + performance-based sales incentive for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
THE COMPANY:
InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.
At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.
To Learn more about InnVest visit https://innvesthotels.com/
Towneplace Suites Hotel And Skyview Event Centre, Vaughan is managed by InnVest Hotels on behalf of a third-party owner
Job Types: Full-time, Permanent
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person
