About Us
At Small Victory, our mission is simple: to be the best part of someone’s day. We focus on quality, consistency, and thoughtful hospitality in a fast-paced café environment. We are passionate about artisanal baking, exceptional coffee, and creating a welcoming space for our community.
The Role
We’re looking for a General Manager to lead store performance across guest experience, team development, and financial results. This is a hands-on leadership role responsible for running all aspects of the business, perfect for someone who thrives on the floor rather than behind a desk.
What You’ll Do
- Lead & Develop: Manage, train, and mentor a high-performing team of Assistant Managers, Supervisors, and Baristas.
- Elevate the Experience: Ensure a consistent, high-quality guest experience across all shifts and touchpoints.
- Drive Operations: Oversee daily service flow, staffing, and on-the-floor troubleshooting.
- Manage the Metrics: Control labour, COGS, and inventory to meet KPIs and overall financial store performance.
- Uphold Standards: Maintain impeccable cleanliness, organization, and brand consistency.
What We’re Looking For
- Experience: 1–3+ years of management experience in a café, restaurant, or high-volume retail environment.
- Leadership: A proven track record of team development and conflict resolution.
- Business Acumen: Solid understanding of labour management, cost control, and daily operations.
- Adaptability: The ability to perform and keep a cool head in a fast-paced, high-volume environment.
- Availability: Flexible schedule required, including weekends.
Why Join Us (Perks & Benefits)
- Comprehensive health, dental, and vision benefits.
- Opportunity to lead and grow a strong team within a celebrated local brand.
- Autonomy to run your store and drive tangible results.
- Discounts on our award-winning coffee, bread, and pastries.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your work availability?
Experience:
- Cafe/Hospitality Management: 1 year (preferred)
Work Location: In person
