Micro Moves Inc. is growing, and we're looking for a friendly, detail-oriented Operations Coordinator to be the first point of contact for our customers. This role is fully remote, with a strong preference for candidates based in Canada. Weekend availability is a must, with flexibility for evening shifts (up to 9:00 PM EST).
If you enjoy helping people during important life moments, staying organized, and keeping things running smoothly — this role is for you.
The Role
As an Operations Coordinator, you'll support customers from their first inquiry to post-move follow-ups. You'll handle calls, emails, and messages across multiple platforms, assist with bookings and updates, and ensure every customer receives clear, friendly, and professional service. You'll also use AI tools as part of your daily workflow to work faster, communicate better, and help the team operate at its best.
What You'll Be Doing
- Respond to customer inquiries via phone, email, and online forms
- Provide accurate information about moving services, pricing, and availability
- Create, update, and manage bookings and customer records
- Assist with quotes, schedule changes, and service confirmations
- Communicate clearly with customers before, during, and after their move
- Resolve customer concerns professionally and escalate when needed
- Maintain accurate notes and documentation in our systems
- Use AI tools (Claude, ChatGPT, or similar) to draft communications, summarize interactions, and streamline workflows
- Deliver a consistently positive, customer-first experience
- Support daily operations and team workflows as needed
What Makes You a Great Fit
- Strong written and verbal communication skills in English
- 2–3 years of customer service experience (service-based industry preferred)
- Comfortable handling high-volume calls and messages
- Calm, empathetic approach with strong problem-solving instincts
- Highly organized and detail-oriented
- AI-fluent — you use Claude, ChatGPT, or similar tools regularly and understand how to apply them practically
- Tech-savvy and able to learn new systems quickly
- Able to multitask and manage shifting priorities
- Reliable, self-motivated, and comfortable working independently in a remote environment
- Passionate about helping customers feel supported and informed
Job Details
- Type: Part-Time
- Hours: 15–25 hours per week
- Schedule: 3-hour and 4-hour shifts, 8-hour shifts — weekends required, evenings available
- Pay: $20-$21, hr
- Location: Remote
Perks & Benefits
- Fully remote — work from home
- Flexible scheduling
- Supportive and growing team
- Opportunity to grow within the company
- Direct impact on customer experience and company success
Qualifications
- Secondary School education (required)
- 2–3 years of customer service experience (required)
- Proficiency with AI tools such as Claude or ChatGPT (required)
- Consistent weekend availability (required)
If you're ready to help customers move with confidence, work smart using AI, and be part of a growing moving company — we'd love to hear from you.
Apply today and join the Micro Moves Inc. team.
Pay: From $20.00 per hour
Benefits:
Work Location: Remote
