Front-End Administrator / Client Experience Coordinator
Location: Milton, Ontario
Job Type: Full-Time
Join a Growing, Client-Focused Law Firm
MFC Lawyers is seeking a professional, energetic, and highly organized Front-End Administrator / Client Experience Coordinator to become the face of our Milton office.
This is much more than a reception position. You will be the first point of contact for clients, prospective clients, and visitors, playing a vital role in creating an exceptional client experience while helping grow the firm through outstanding client service and consultation scheduling.
If you enjoy speaking with people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we would love to hear from you.
Key Responsibilities
- Welcome and assist walk-in clients and visitors to the Milton office.
- Answer incoming telephone calls professionally and direct calls or take detailed messages.
- Respond promptly to website inquiries, voicemails, and prospective client leads.
- Contact prospective clients and schedule consultations with lawyers.
- Make outgoing follow-up calls to potential new clients.
- Work closely with the Intake Coordinator to complete the consultation and onboarding process.
- Manage lawyer calendars and consultation scheduling.
- Process invoices and assist with paying office bills.
- Order office supplies and manage Amazon Business purchases.
- Coordinate office maintenance, deliveries, and general administration.
- Book restaurants, hotels, meetings, and staff events.
- Maintain an organized, welcoming, and professional reception area.
- Provide administrative support to lawyers and staff as required.
What We're Looking For
The ideal candidate is:
- Friendly, confident, and professional
- Comfortable making and receiving a high volume of telephone calls
- An excellent communicator with outstanding customer service skills
- Highly organized with exceptional attention to detail
- Able to multitask and prioritize in a fast-paced environment
- Proactive, dependable, and solution-oriented
- Comfortable using Microsoft Office and learning new software quickly
Previous experience in a law firm, professional office, customer service, sales, or client intake is considered an asset but is not required.
Why Join MFC Lawyers?
At MFC Lawyers, we understand that behind every legal matter is a person facing one of life's biggest challenges. We are committed to providing compassionate, practical, and exceptional legal service from the very first phone call.
As a member of our team, you will work in a collaborative, professional environment where your contributions are valued, your growth is encouraged, and your work truly makes a difference in our clients' lives.
Compensation & Benefits
We offer a competitive compensation package that reflects your experience, skills, and contributions to the firm. In addition to a competitive salary, employees enjoy a comprehensive benefits package that includes extended health, dental, and life insurance coverage, paid vacation, and complimentary on-site parking. We are committed to fostering a supportive and professional workplace where team members are valued and have the opportunity to grow and succeed.
If you are passionate about helping people, enjoy building relationships, and take pride in delivering outstanding client service, we encourage you to apply.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- administrative: 1 year (required)
Work Location: In person
