Company Overview
Red-D-Arc is a Company of Airgas.
Summary
We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.
Job Description
At Airgas, we RESPECT, HONOR and VALUE diversity.
Airgas is Hiring for a Credit & Collections in Grimsby, ON!
We are looking for you!
- Monday - Friday 10 am to 7 pm
- Hybrid 3 days in Office
- Provide Exceptional Customer Service
- Answer High Volume phone calls and emails.
- Pay Range 60-65K plus bonus
- Comprehensive Family Benefits: Red-D-Arc offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
- Future Security: RPP with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
- Early Access: Your benefits start after 90 days of employment
Recruiter: Tina Kratochwill/ [email protected]
Under the direction of the CFO, the incumbent is responsible for the management and collection of outstanding customer accounts through telephone and/or written correspondence while maintaining a high level of customer service.
- Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
- Provides exceptional internal and external customer service regarding, but not limited to, collection issues, customer refunds, account adjustments, discrepancies, short payments, and reconciliations.
- Takes care of overseeing and improving account health for assigned accounts to ensure stability.
- Partners with Management and Sales to resolve complicated accounts and advance the collection process.
- Facilitates or contributes to company collection meetings and follows up effectively with sales and other departments to foster understanding of customer account status.
- Gathers and interprets required aging reports from the ERP and Power BI to support decision-making.
- Answers high-volume phone calls and emails with a helpful and professional approach.
- Participates in collaborative team meetings to share insights and support peers.
- Contributes to achieving defined department goals and metrics through consistent effort.
- Contributes to the team’s overall success by performing other related duties as required.
Required:
- Post-secondary education from University or College Degree or equivalent work experience
- Minimum of 2 years of Credit and Collections experience.
- Working knowledge of finance, billing and collections procedures.
- Strong technical skills to produce effective spreadsheets, reports, and documents as well as strong interpersonal skills to complete effective presentations, as required.
- Communicates with clarity, verbally and in writing, in one on one or group situations, over the telephone and via email.
- Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
- Ability to multi-task and work independently with little supervision.
Preferred Qualifications:
- Working knowledge of Microsoft Dynamics 365 is an asset.
- Bilingual, French and English, is an asset.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Paid time off
- Tuition reimbursement
Work Location: Hybrid remote in Grimsby, ON
