Job Description: Front Desk Agent- Seasonal Position- Evening Shift & Overnight
Front Desk Agent
Reports To
General Manager
We believe in providing exceptional opportunities for our team members, and equipping them with the necessary tools to exceed guest expectations. We strive to foster a caring, inclusive, respectful, and fun workplace culture. While also upholding our commitment to excellence, and our dedication to providing the highest quality of service to guests. We hope to see you apart of the team in the near future!
Job Duties and Responsibilities
The job duties and responsibilities of this role include, but are not limited to:
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information about hotel amenities, services, and local attractions to guests.
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Handle wake-up calls
- Manage cash, debit, and credit transactions accurately and securely.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
- Resolve any issues that arise during the guest's stay, including but not limited to billing disputes, room changes, and maintenance requests.
- Assist the housekeeping department with laundry and cleaning public areas as needed
Qualifications
- Education: High school education or equivalent experience.
- Experience: Prior Hotel Front Desk experience is recommended.
Skills and Abilities
- Excellent verbal communication skills.
- Great attention to detail.
- General knowledge of a hotel and its operations.
- Ability to compile data and figures.
Pay: $16.00-$17.00 per hour
Benefits:
- On-site parking
- Store discount
Flexible language requirement:
Application question(s):
- Are you available for Overnight shift 11pm-7am?
- Are you available for Evening shift 3pm-11pm
Experience:
- Hotel Front Desk: 1 year (preferred)
Work Location: In person
