Purpose...
The Shelter Case Support Worker is a relief position that provides case management and client support on the weekends.
Relief position available for evening shifts (6:00 pm – 11:30 pm) on select Saturdays and Sundays, averaging 2–3 shifts per month.
Note: During the Summer months there is the possibility of extra shifts during the week and weekends.
Key Responsibilities...
Client Support:
- Use principles of client-centered, trauma-informed care to provide support and crisis intervention for women and children shelter residents who have experienced violence.
- Support clients in navigating systems, provide referrals and support clients in completing applicable applications in partnership with their assigned Case Managers.
- Support the overall health and safety of Residents during evenings and weekends.
- Support/provide individual and group learning opportunities for the clients and families of the shelter.
- Maintain the safety and security of the shelter. Report concerns to the organizational and/or facilities on-call, as well as property owner emergency line and the appropriate authorities if required.
Administration:
- Establish and maintain ethical clear documentation as required of all phone calls or in-person contact with clients (i.e.: case notes, safety plans, assessment plans), community meetings, and work conducted with and/or on behalf of families.
- Maintain accurate documentation in client files (using agency data base-i.e.: Outcome Tracker)
- Keep well-informed of changes with resources in the community and update clients and staff.
- Other duties as assigned.
Planning and Organizing:
- Support effective individual and group programming through supporting group design, development and facilitation as required.
Communication:
- Establish and maintain professional relationships with colleagues.
- Collaborate and communicate progress of the clients with ICM, Child and Youth Worker, Parent Child Educator and Play Therapist to ensure seamless service delivery.
- Foster an environment that is welcoming and inclusive and interact with clients in a trauma informed, strengths-based approach.
- Participate in regular team meetings and case conferencing.
Teamwork and Collaboration
- Attend individual supervision, team meetings, staff meetings, professional development and training as required.
- Adhere to Radiance policies, procedures, practices, and Code of Ethics.
- Demonstrate professional attitudes, characteristics, and practices.
- Participate in the development of a healthy and safe working environment.
- Promote Radiance Family Society’s image by acting as an ambassador of the agency.
- Maintain on-going professional development.
- Participate in annual performance reviews.
- Maintain current standing in a regulated professional association and follow the stated Professional Codes of Conduct, Standards of Practice and Professional Ethics.
Qualifications...
- 2nd year Student in a Diploma or bachelor’s degree in social work program or related discipline.
- Completed Diploma or bachelor’s degree is an asset.
- 1-2 years-related field working with vulnerable people with complex needs.
- Thorough understanding of domestic violence and trauma informed practice.
- Knowledge and skills in crisis counselling, supportive counselling, and trauma.
- Demonstrated ability to engage and build relationships with diverse populations
- Skilled in creating a safe therapeutic environment and fostering hope when meeting with clients.
- Competent computer skills including effective working skills of MS Word, Excel, PowerPoint, and data tracking IT systems required.
- Proven time management skills with thorough planning & organizational skills.
- Recognized for maintaining confidentiality, particularly around sensitive issues and situations impacting clients.
- ASIST Training.
Skills and Attributes...
- Excellent interpersonal and relationship building skills.
- Strong crisis management skills.
- Affinity for working with children and families.
- Demonstrated ability to communicate respectfully at all levels along with strong written and oral communication skills.
- Takes initiative, collaborates, and coordinates work across different departments of the agency, while remaining mindful of each area’s priorities.
- Ability to work independently and within a team environment.
- Ability to function within a fast-paced work environment.
- A positive attitude, self-awareness, creativity, and flexibility.
- An optimistic, decisive, curious, and genuine approach.
- A genuine commitment to the mission, vision, values and work of the organization.
- Proven skills to work with vulnerable population are required.
Mandatory Requirements...
- Clear Police Security/Vulnerable Sector Check to be maintained.
- Clear Child Intervention Check to be maintained.
- Valid First Aid certificate including infant and child CPR.
- Standing, bending, crouching, and lifting required.
- Varied Saturday and Sunday shifts, 2 – 3 per month.
- Work shift: 6:00pm – 11:30pm with a 30 minute unpaid break.
- This role is not eligible for Hybrid Remote work.
Job Types: Part-time, Permanent
Pay: From $25.00 per hour
Benefits:
- Casual dress
- Employee assistance program
- On-site parking
Application question(s):
- Are you open and willing to work additional shifts during the summer months if necessary?
Education:
- Bachelor's Degree (required)
Experience:
- crisis counselling, supportive counselling and trauma: 2 years (required)
- working with & supporting facing family violence : 2 years (required)
Work Location: In person
