Customer Service Representative (Order Entry)
Salary: $40,000–$55,000 annually
Location: Edmonton
Job Overview
Western Dispatch is hiring a Customer Service Representative (CSR) to join our Service Department. We are looking for someone who values accuracy, consistency, and clear communication, and who is interested in staying in the role long term.
This position supports daily operations by ensuring orders are entered accurately and on time in a fast-paced logistics environment.
About Western Dispatch
For over 40 years, Western Dispatch has provided express courier and freight distribution services across Edmonton and Alberta. Our business operates at high speed, with delivery windows as fast as 45 minutes, and relies on strong systems, clear communication, and dependable execution.
Job Functions
- Order Entry – Accurately enter orders received by phone or email into our system.
- Customer Service – Assist clients with basic questions related to orders, confirmations, and general inquiries.
- Internal Communication – Work with internal teams to ensure orders are entered correctly and ready for execution.
- Other Duties as Assigned – Support the Service Team as needed.
What We’re Looking For
- Strong attention to detail and accuracy
- Comfortable with repetitive, high-volume order entry
- Clear and professional written and verbal communication
- Ability to stay organized in a fast-paced environment
- Dependable, consistent, and process-oriented
- General computer proficiency and ability to learn new systems
- Previous experience in customer service, order entry, logistics, or administrative roles is an asset
What We Offer
- Competitive salary ($40,000–$55,000 annually)
- Extended health and dental benefits
- Stable, long-term position with clear expectations
- Supportive team culture
- On-site meditation and yoga space
If you’re looking for a steady role where accuracy matters and expectations are clear, we’d like to hear from you.
Apply today.
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
