Client Success Representative
Do you have a passion for helping others? Want to work with top professional hockey teams?
We are hiring individuals who will strive to be #1, for our critically-important Client Success Team.
Keener Jerseys has been establishing itself internationally among the top jersey customizers for over 20 years. Led by our co-founder jersey-genius, world-class jersey customizer, Chris “Keener” Dougherty, and our elite business-athlete leadership team, we are changing the custom team jersey game by delivering a championship customer experience to teams across North America.
Apply NOW if you are hungry to be a part of a WINNING team and make an impact by being fiercely FOCUSED with the utmost integrity. Let’s strive for greatness together!
Here's how you'll make a difference:
Order Management
- Work with the client to ensure client purchase orders meet our criteria
- Secure production approval of orders
- Address order changes according to policy
- Work with the client and internal departments to ensure successful delivery of all orders
- Ensure player details, jerseys, kits, patches received on-time from clients
- Collaborate with internal departments to address and resolve any quality issues or discrepancies
- Ensure internal systems are updated
- Review data and reports within internal systems and act upon deficiencies
- Capture, address, and forward client feedback
- Providing ongoing support to all clients
- Perform error analysis, ensure resolution and documentation
- Ensure all issues are tracked in the appropriate internal system
- Gather client feedback and collaborate with internal departments to implement improvements in products or services
Training
- Provide onboarding training of new Elite clients and train new Elite client staff members
Shipments
- Process shipping requests from Elite clients to KJ
- Process shipping requests of blank jerseys back to Elite clients
- Work with logistics to ensure shipments to Elite and Corporate clients arrive on-time
- Ensure shipping costs are recovered
Additional opportunities
- Assist the Project Manager to ensure successful delivery of projects
- SOP creation and process refinement
- Participate in meetings and training sessions, as provided (or supported) by Keener Jerseys
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
Ability to commute/relocate:
- Winnipeg, MB R2X 2W3: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer Service: 1 year (required)
Language:
Work Location: In person
