Reporting to the Service Manager, the Service Advisor is responsible for maintaining strong relationships with customers, creating and completing invoicing and estimates, coordinating service appointments, and providing exceptional customer service.
Wage: Starting at $30.00 per hour.
Schedule:
- Day shift
- 6 on/6 off
- 7:00am-7:00pm
Responsibilities:
Customer Service & Operations
- Meet and greet customers professionally while providing excellent customer service
- Answer incoming calls and schedule service work.
- Present accurate service costs and expected completion times to customers
- Maintain continuous communication with customers and Service Manager regarding repairs
- Manage shop and field tech bookings and inquiries
Administrative Duties
- Maintain an organized workspace and documentation system
- Update work orders with information from technicians
- Handle billing, invoice processes, and claims transactions
- Create profiles and verify customer, equipment, and technical information
- Check and respond to emails, delegating to appropriate departments
Requirements:
- Proven experience in a similar role
- Ability to complete tasks with a high attention to detail
- Excellent problem-solving and decision-making abilities
- Exceptional customer service and communication skills
- Ability to work under pressure and meet deadlines
Benefits:
- Staff safety is our number one priority
- Committed to creating a workplace culture that values our employees
- Supportive and collaborative environment where everyone can thrive
- BES is a company who cares for our community
- Ongoing training and professional development opportunities
- Health Care Benefits
- Disability insurance
- Life insurance
- RRSP match
Skills and Abilities:
- High consciousness for safety
- Ability to come in every morning with a ‘Wanting to be here’ attitude
- Ability to bring energy and enthusiasm to the job
- Eagerness to learn new skills and the BES way of doing things
- Strong problem-solving skills
- Excellent written and oral communication skills to effectively interact with team and customers
- Computer skills
- Ability to stay on task and meet deadlines
Who We Are- Brignall Equipment Solutions Ltd:
Since 2012, Brignall Equipment Solutions has proudly served Fort McMurray and the Wood Buffalo Region as your local authorized industrial engine and equipment dealer. Our commitment to customer satisfaction has made us a reliable partner for businesses seeking high-quality products and trusted services. We aim to lead the industry by staying current with the latest advancements and technologies, delivering innovative solutions to our valued customers.
Our Expertise
At Brignall Equipment Solutions, we specialize in:
- Industrial Engine Parts, Sales, Service, & Warranty
- Equipment Parts, Sales, Service, & Warranty
- Power Systems
We are proud to be the local dealer for industry-leading brands:
Industrial Engines
- Cummins
- Deutz Diesel
- Isuzu Diesel
- Kohler/Rehlko
- Perkins
- Yanmar
Equipment and Power Solutions
- Airman
- Allmand
- Bobcat Portable Power (formally Doosan)
- Generac
- Miller Welders
- Multiquip Power
- Wacker Neuson
Safety
Safety is our top priority. We understand the critical importance of creating a safe working environment for our employees, and customers. By proactively identifying and addressing potential safety hazards, we minimize risks and strive to prevent accidents or injuries. We firmly believe that a strong safety culture not only protects everyone but also enhances productivity and customer satisfaction.
Company Culture
At Brignall Equipment Solutions, we are dedicated to promoting a vibrant company culture centered on health and wellness. We actively listen to our employees' needs and aspirations, regularly conducting anonymous surveys to gather valuable feedback. In addition, we offer an enticing incentive program that includes perks, striving to create an environment where every team member feels valued and rewarded for their hard work and dedication.
Job Type: Full-time
Pay: From $30.00 per hour
Work Location: In person
