Technical Help Desk:
On behalf of our Banking client, Procom is searching for a Technical Help Desk for a 12-month role. This position is a hybrid position with 1 day onsite at our client’s Toronto office.
Technical Help Desk - Job Description:
In this role, you will be part of the TSC Service Desk team, providing critical first-level, 24/7 support for technology and applications. The project involves supporting bank employees with technical issues and access requests via phone, chat, and email channels.
Technical Help Desk - Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Support access request provisioning using ServiceNow.
- Troubleshoot and resolve technical incidents for various lines of business.
- Maintain records of daily data communication transactions and remedial actions taken.
- Collaborate with other technology groups to address major and minor incidents.
Technical Help Desk - Mandatory Skills:
- Help desk experience (1 year).
- Experience with Microsoft Azure applications.
- Strong verbal and written communication skills.
- Ability to multi-task and make sound judgments in a fast-paced environment.
- Knowledge of first-level support and troubleshooting skills.
Technical Help Desk – Nice-to-Have Skills:
- Customer Service experience.
- Schooling related to Computer Science/IT or a related field.
- Strong problem-solving skills.
- Attention to detail.
- Ability to work independently.
Technical Help Desk – Assignment Length:
This is a 12-month contract position with potential for extension or conversion to a full-time employee.
Technical Help Desk - Start Date:
ASAP.
Technical Help Desk - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 1 day in the office.
