Company Description
J. Vair Jewellers - Official Rolex Retailer
For 100 years, J. Vair Jewellers has been a cornerstone in Calgary’s downtown core, offering the finest in luxury jewellery and timepieces to the city and surrounding areas.
As we celebrate a century of excellence, we remain committed to offering elevated service, exquisite craftsmanship, and a thoughtfully curated experience for every client.
Role Overview
We are seeking a polished and client-focused Luxury Sales Professional to deliver an elevated, personalized experience within our boutique. This role is responsible for presenting and selling luxury timepieces and fine jewellery, guiding clients through their purchasing journey, and building long-term relationships through exceptional clientelling and service.
The successful candidate will demonstrate strong product knowledge, confidently articulating craftsmanship, heritage, and technical features, while executing high-value transactions with accuracy and discretion. They will maintain impeccable visual merchandising standards and support overall boutique excellence through organization and attention to detail.
Thriving in a fast-paced environment, this individual will manage multiple client interactions with professionalism and composure, while leveraging strong communication, organizational, and relationship-building skills to ensure a seamless and sophisticated experience across all client touchpoints.
Key Responsibilities
- Deliver an exceptional client experience by welcoming clients with warmth, professionalism, and a deep understanding of luxury service standards.
- Present and demonstrate luxury timepieces and fine jewellery with confidence, highlighting craftsmanship, heritage, technical features, and brand storytelling.
- Guide clients through the selection process, offering personalized recommendations and thoughtfully introducing complementary pieces to enhance their collection.
- Build and nurture long-term client relationships through attentive service, follow-ups, and a strong understanding of client preferences and purchase history.
- Execute sales transactions with precision and discretion, ensuring accuracy in POS operations, payments, and high-value purchases
- Maintain impeccable visual merchandising standards, ensuring all watch and jewellery displays reflect brand guidelines, are pristine, and showcase products to their fullest potential.
- Develop and maintain strong product knowledge across luxury watch brands, including movements, complications, materials, and care practices.
- Manage multiple client interactions with efficiency and composure while upholding a high-touch, luxury service experience.
- Handle client inquiries—both in-store and via phone or digital channels—with professionalism, product expertise, and refined communication.
- Support boutique excellence by maintaining a polished, organized environment, and collaborating with team members to ensure the store is consistently immaculate both client-facing and behind the scenes.
Qualifications
- Proven experience in luxury retail, fine jewellery, or watch sales, with a strong foundation in delivering an elevated, client-centric experience.
- Exceptional communication and interpersonal skills, with the ability to confidently articulate the craftsmanship, heritage, and technical features of luxury timepieces.
- Demonstrated ability to present and sell high-value products, including conducting refined product demonstrations and thoughtfully introducing complementary pieces.
- Strong expertise in clientelling and relationship management, with a focus on building long-term relationships with a discerning and international clientele.
- Highly developed organizational and time management skills, with the ability to manage multiple clients seamlessly in a fast-paced boutique environment.
- Strong numerical proficiency and attention to detail, ensuring accuracy in high-value transactions, cash handling, and POS operations.
- Proficiency in POS systems and retail procedures; experience with systems such as “The Edge” and "Clientbook" are considered an asset.
- Ability to maintain professionalism, composure, and discretion while working in a high-performance, luxury retail setting.
- Proficiency in English (verbal and written).
- Demonstrated commitment to delivering a polished, personalized client experience across all touchpoints, including in-store, phone, and digital interactions.
Compensation
To be determined based on experience.
Schedule
Tuesday – Friday | 9:30 AM – 6:00 PM
Saturday | 10:00 AM – 5:30 PM
Job Type
Full-time
Work Location
In-person | 409 3rd St SW Calgary, AB, T2P 4Z9
Please submit your application, including your resume and cover letter, directly through this posting. Thank you.
Pay: $20.00-$30.00 per hour
Application question(s):
- Our store operates Tuesday – Friday | 9:30 AM – 6:00 PM and Saturday | 10:00 AM – 5:30 PM. Are you available for this schedule?
- Do you have experience working in a luxury sales setting? If so, where?
Experience:
- Luxury Retail Sales: 2 years (required)
Work Location: In person
