Position Summary:Provide exceptional customer service to all internal and external clients. Greet and assist guests with all requests/inquiries and ensure customer satisfaction at all times.
Essential Duties and Responsibilities:
- Greet guests at the front desk and complete Check-in/Check-out process ensuring proper billing, postings and information obtained.
- Accurately answer reservation inquiries; adhere to yield management practices.
- Complete shift checklist.
- Handling of cash float.
- Communicate all important information following proper processes.
- Answer internal and external telephone inquiries in a friendly and efficient manner.
- Maintain knowledge about property layout, services, group functions and events necessary to perform daily duties.
- Handle all guest requests efficiently with the highest level of hospitality and professionalism.
- Listen to and act upon guest complaints/concerns by offering solutions and/or options. Advise other departments and involve supervisory staff as needed.
- Administer luggage handling and assistance as needed.
- Drive shuttle in the absence of guest service attendants.
- Provide guest security through effective key control and confidentiality.
- Utilize a variety of computer/electronic systems (e.g. property management, radio and public address system).
- Ensure workspace is clean and stocked at all times.
- All other duties as assigned or deemed necessary.
Specifications/Qualifications
- Front Office or customer service experience required.
- Available to work flexible hours to meet the needs of the Centre, which may include morning, afternoon or evening shifts (seven days a week).
- Must have a positive attitude and passion for delivering an exceptional guest experience.
- Fluent in English with strong interpersonal skills, exceptional oral and written communication skills.
- Calm, efficient, and organized with great attention to detail.
- Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
- Possess a valid G driver’s license with clean abstract.
- Experience working with PMS OPERA Cloud and Delphi.fdc as asset.
Physical Effort
· Extended periods of standing, up to 4 hours.
· Some stooping, bending, kneeling and reaching.
· Extensive use of hands and fingers for manipulation of keyboard and answering the phone, up to 80% of the scheduled time.
Disclaimer
As part of our commitment to improving efficiency and consistency in our recruitment processes, The Kingbridge Centre may utilize Artificial Intelligence (A.I.) tools to assist with certain stages of the hiring process for this role. These tools may be used to support tasks such as assisting with preliminary screening.
All hiring decisions, including candidate selection and final evaluations, are made by human hiring managers. The use of A.I. does not replace human judgment and is only intended to support our recruitment team in administering the process.
The Kingbridge Centre remains committed to fair, equitable, and unbiased hiring practices and complies with all applicable employment and human rights legislation.
Job Types: Part-time, Permanent
Pay: $19.00 per hour
Benefits:
- Company events
- Company pension
- Disability insurance
- Life insurance
- On-site gym
- On-site parking
Ability to commute/relocate:
- King, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
