SHOWROOM MANAGER
Are you a natural leader who enjoys taking lead to improve the work environment?
As the Best Plumbing & Lighting Showroom Manager, you lead by communicating the business objectives of Best Plumbing & Lighting to your Showroom team. Reporting to the General Sales Manager, the Showroom Manager is responsible for managing and leading the department in providing high-quality workmanship and service that ensures customer satisfaction. They ensure that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.
DUTIES AND RESPONSIBILITIES
- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Develop, maintain and strengthen relationships with a wide range of suppliers and customers, including builders, contractors, designers, and homeowners, to sell a large variety of plumbing fixtures and products
- Leads by example and consistently delivers an excellent customer experience
- Assist in resolving any customer/team member concerns or conflicts in a courteous, professional, and respectful manner
- Provide product information including availability, accurate pricing quotations and follow-up on quotes, orders and delivery information
- Authorize and ensure the validity of customer returns, exchanges, check authorizations, voids, and discretion discounts
- Hold team members accountable for providing an excellent customer experience and recognize those who excel.
- Assign work to Showroom team members according to availability, skills, and developmental needs
- Ensures department is appropriately staffed through effective planning and scheduling
- Provide professional development to Showroom employees, offer timely and constructive performance feedback; provide guidance and opportunities that enhance employee career growth
- Select all materials and décor to compliment displays; merchandise and style the showroom to present our products in a visually appealing setting
- Ensure that all products are coded in inventory, bin located, with current pricing displayed
- Ensure discontinued items are transferred to clearance; prepare for annual year-end inventory count
- Understand and enforce compliance with all company policies and procedures
- Maintain confidentiality of all matters
- Other duties as required
SKILLS AND COMPETENCIES
- Outgoing, positive attitude and strong leadership skills
- Very organized with high attention to detail
- Quick responsiveness and problem-solving skills
- Excellent communication skills (verbal and written)
- Ability to work in a fast-paced environment with high pressure for results
- Ability to meet strategic goals and objectives with little supervision
- Ability to develop and maintain mutually beneficial relationships with suppliers, customers, and coworkers
- Enable to initiate and embrace change, coaching skills, and desire to train others
- Time management skills
EXPERIENCE AND EDUCATION
- Minimum Grade 12 education required
- Candidates should possess a minimum of two years’ sales experience (counter sales, inside sales, or showroom sales)
- Prior Plumbing Retail Sales and Management experience is strongly preferred
- Strong computer skills with the ability to quickly learn new systems
- Understand the basics of design and interior decorating
WHY WORK FOR US
- Company paid benefits
- Employee and Family Assistance Program (EFAP)
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program – Volunteer Day
- Personal Milestone Recognition Program
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products
OUR MISSION
Providing the right solutions at the right time with our expert customer care.
OUR VISION
Be the preferred plumbing & lighting provider by offering superior customer experiences.
FIND OUT MORE
Check us out online: https://www.bestplumbing.ca/
Follow us on LinkedIn: https://www.linkedin.com/company/bestplumbingyeg/
Like us on Facebook: https://www.facebook.com/bestplumbingyeg/
Follow us on Instagram: https://www.instagram.com/bestplumbingyeg/
Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Best Plumbing & Lighting.
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