Stormore Home Solutions - Custom Closets, Blinds, Glass, Garages, Pantries & More
Location: Surrey, BC | Job Type: Full-time | Work Location: In-office | Hours: 8AM - 4:30PM
About Stormore
Stormore Home Solutions is a local, family-oriented company that designs, manufactures, and installs custom closets, mirrors, glass, shower enclosures, and window coverings for homeowners, builders, and multi-family developments throughout the Lower Mainland. We take pride in our craftsmanship, our reputation in the community, and the relationships we build with our customers and partners. Our team works hard, supports one another, and enjoys what we do. Above all, we are committed to delivering outstanding customer service and completing every project on schedule.
About the Role
We're looking for a highly organized and proactive Installation Scheduler & Site Coordinator to become the operational hub of our installation team.
In this role, you'll coordinate daily installation schedules, communicate with customers, builders, installers, suppliers, and our production team, and ensure every project is ready for installation. You'll balance changing priorities, solve scheduling challenges, and keep projects moving efficiently from initial measurement through final installation and any required warranty service.
This position is ideal for someone who enjoys fast-paced problem solving, thrives on organization, and takes pride in creating an outstanding customer experience.
Key Responsibilities
Scheduling & Dispatch
- Build and manage daily and weekly installation schedules, while monitoring upcoming schedules to ensure dates are confirmed, materials are available, and the crew is assigned.
- Coordinate new installations, service calls, callbacks, and warranty work.
- Monitor installer progress throughout the day and adjust schedules as needed.
- Plan ahead to ensure jobs are properly staffed and scheduled.
Customer & Team Communication
- Confirm appointments and installation details with customers.
- Gather site information, including access, parking, and builder readiness.
- Keep customers informed of schedule changes and next steps.
- Deliver an exceptional customer experience through clear, proactive communication with the team.
- Communicate schedule changes, delays, and callback appointments promptly and professionally.
Production & Project Coordination
- Ensure materials are available before installation.
- Coordinate with production on manufacturing timelines and supplier lead times.
- Track incoming materials and adjust schedules when required.
- Support scheduling for builder and multi-family projects.
- Maintain strong relationships with builders, developers, and site supervisors.
- Support site quality inspections, invoicing accuracy, warranty coordination, and ongoing project communication.
Operations Support
- Maintain accurate scheduling records and callback reports.
- Assist with blind repair coordination, sales admin, payroll review, and recurring operational tasks.
- Help identify opportunities to improve scheduling processes and reduce callbacks.
Qualifications & Skills
We're looking for someone who is:
- Highly organized and able to manage multiple priorities in a fast-paced environment.
- An excellent communicator who enjoys working with customers, installers, builders, suppliers, and coworkers.
- Proactive and able to anticipate problems before they impact customers or installation schedules.
- A confident decision-maker who can adapt quickly when priorities change.
- Detail-oriented and committed to accuracy in scheduling, communication, and documentation.
- Passionate about delivering exceptional customer service.
- Always eager to learn.
Preferred Experience
- 2-3+ years of experience in scheduling, dispatching, project coordination, operations, or office administration.
- Experience within construction, renovations, cabinetry, millwork, glass, window coverings, or a related industry is considered an asset.
- Strong computer skills, including Google Workspace, Microsoft Office, spreadsheets, and scheduling software.
- Experience coordinating builder or multi-family construction projects is an asset, but not required.
Compensation & Benefits
- Salary based on experience, with a performance and compensation review after six months.
- Health & Dental Benefits after 3 months
- RRSP contributions after 3 months
- Vacation and statutory holidays
- Company events
- Ongoing training opportunities
- Supportive, team-oriented work environment
Why Join Stormore Home Solutions?
At Stormore, our Installation Scheduler / Site Coordinator is a key role in the company. You'll play a key part in delivering an exceptional customer experience while supporting our installers, production team, sales staff, and builder partners.
If you enjoy organizing moving pieces, solving problems, building relationships, and being the person everyone relies on to keep projects moving forward, we'd love to hear from you.
How to Apply
Please submit your resume along with a brief note telling us about your experience and why you'd be a great fit for the Stormore Home Solutions team.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- RRSP match
Work Location: In person
