Job Overview:
Join our team as a Front Desk Agent where you will be the first point of contact for our guests, providing exceptional customer service in a hospitality setting. We are looking for a dedicated individual with a passion for guest satisfaction and a flair for multitasking.
Responsibilities:
- Greet guests in a friendly and professional manner upon their arrival
- Check guests in and out efficiently, ensuring accuracy in reservations and payment processing
- Answer phone calls, respond to inquiries, and direct calls to the appropriate department
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests promptly and effectively to ensure a pleasant stay
- Maintain a neat and organised front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management
Skills:
- Proficiency in front desk operations and using phone systems
- Bilingual proficiency is a plus to assist multilingual guests
- Strong customer service skills with a focus on guest satisfaction
- Ability to multitask efficiently in a fast-paced environment
- Excellent communication skills both verbal and written
Join our team as a Front Desk Agent to showcase your hospitality skills and create a welcoming atmosphere for our guests. Experience in the hotel industry is preferred but not required as onsite training will be provided. If you have a passion for delivering exceptional service and enjoy interacting with people from diverse backgrounds, we welcome you to apply for this exciting opportunity.
Job Type: Part-time
Pay: $16.00-$18.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Flexible schedule
- On-site gym
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
