Responsibilities:
- Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, provincial, city of Toronto and company health, sanitation and safety standards.
- Lead, direct and administer all Housekeeping to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with WHMIS and company policies and procedures.
- Contribute actively to overall hotel strategic plan.
- Providing support to the overall hotel operation to ensure that we maximize guest satisfaction and efficiency.
- Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
- Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
Qualifications:
- 1-2 years previous managerial experience in Housekeeping in a Hotel or related industry.
- Excellent written and verbal communication skills are essential.
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors and team members.
- Must be available to work flexible shifts which may include but not limited to days, evenings, overnights, weekends, and holidays as required by management.
Job Type: Full-time
Benefits:
Experience:
- housekeeping: 1 year (preferred)
- Executive Housekeeper: 1 year (preferred)
Pay: $70,000.00-$75,000.00 per year
Benefits:
Work Location: In person
