Overview:
Glasslake is a rapidly growing mortgage lender. Since the start of our operations in 2023, we have expanded presence across Canada in Ontario, Alberta and British Columbia. We are seeking a seasoned Associate, Mortgage Business Operations to join our operations in the Toronto office.
Are you a results-driven professional, open to learning or enhancing your skills and looking for a new challenge? Do you want to excel in the mortgage industry and learn from some of the best and most experienced executives in the lending business? If this is you, we invite you to submit your application today!
This is an individual contributor role and will primarily be responsible for
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Coordinate the end-to-end funding process for new mortgage deals
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Process mortgage renewals, discharges, and amendments
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Compile and analyze operational reports; and
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Identify inefficiencies in operational workflows and recommend process enhancements
This role requires knowledge, experience and understanding of residential and small-balance commercial lending, preferably in the alternative lending space.
The successful candidate will thrive in a high-paced environment and will be able to manage multiple priorities and deadlines. Through the development of strong relationships with our partners, the ideal candidate possesses effective communication skills, has a high level of emotional intelligence and strong interpersonal skills with a proven track record to consistently meet or exceed performance objectives.
At Glasslake, we believe our biggest strength lies in our people and we are dedicated and committed to your growth. We offer a competitive benefits package, educational opportunities and reimbursement as well as mentorship from industry experts. In this role you will leverage constructive feedback and utilize skills that you have learned to continuously exceed targets. We also offer earned opportunities for advancement and a work environment that thrives on fun, inspiring your colleagues and access to executive leadership. If this opportunity sounds like the right fit for you, we invite you to submit your applications.
Glasslake is an equal opportunity employer, and only successful candidates will be contacted for an interview.
Responsibilities:
The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks/responsibilities as requested. Job duties may change as required by the needs of the company.
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Coordinate the end-to-end funding process for new mortgage deals, working closely with underwriting and treasury teams.
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Process mortgage renewals, discharges, and amendments in alignment with service-level expectations.
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Maintain accurate loan and portfolio records within internal systems and support periodic portfolio reviews.
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Compile and analyze operational reports related to loan performance, covenant compliance, and funding timelines.
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Support internal and external audits by preparing documentation and responding to information requests.
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Identify inefficiencies in operational workflows and recommend process enhancements.
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Act as a liaison between credit, servicing, and finance departments to resolve operational issues
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Support and maintain process documentation for training
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Participate and support any enhancements or projects related to automation on the underwriting platform
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Manage broker onboarding and fee payment processing
Qualifications:
The ideal candidate will possess the following skills and background:
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Bachelor's degree in business or related discipline
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2 – 4 years’ experience in mortgage lending in an operational capacity
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Strong communication and ability to manage multiple priorities and tasks simultaneously
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Strong analytical skills and ability to work effectively in excel
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Working knowledge of bankruptcy, foreclosure and litigation matters is considered an asset
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Ability to work effectively in a fast-paced environment.
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High integrity and a high level of respect for confidentiality
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Strong written and verbal communications skills.
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Strong analytical and intuitive investigative skills.
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Ability to manage multiple tasks and prioritize workflows often under tight deadlines
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Strong independent decision-making capabilities and attention to detail.
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Strong skills in Word, Excel and Outlook
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Ability to establish and maintain working relationships with co-workers, staff and external contacts, and to work effectively in a professional team environment
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Demonstrate leadership abilities
