The Program
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.
In Your Role You Will
- Recruit, screen, hire and evaluate performance of Program Managers in compliance with established policies and objectives of the agency and contributions in attaining objectives; take disciplinary action when required.
- Monitor the service delivery of staff, professionals, volunteers and others individuals involved in front line work to ensure quality of care; coach and mentor managers, and lead and participate in team building activities; provide support to program managers with program operations.
- Provide human resource generalist expertise and consultation on complex personnel matters.
- Manage complex program and public relations issues.
- Attend meetings of the national leadership group.
- Participate in establishing operational procedures, rules and standards relating to employees, financial disbursements, and accounting requirements that comply with agency policy, current standards and legal requirements; coordinate and monitor outcome evaluation, quality improvement and safety protocols and procedures.
- Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees; involves and leads programs in governance initiated activities such as strategic planning, new initiatives, and community development activities
- Develop and establish standards and accountability/control mechanisms for assigned areas of responsibility.
- Ensure programs and managers comply with policies, procedures and values of the agency, and use best practices when supporting person served.
- Ensure all professional, licensing and/or other accreditation requirements meet legal, regulatory. and other requirements.
- Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
- Plan, develop and implement strategies for generating resources and/or revenues; lead in the development of new programs and services through proposals, changes to existing programs, and/or collaboration with community partners.
- Determine budgetary, operational and organizational requirements related to assigned responsibilities; prepare and write funding proposals; oversee development and management of annual budgets of programs in the division and perform periodic cost and productivity analyses.
- Review activity reports, critical incident reports, financial statements and other documentation to determine progress and status in attaining objectives; revises objectives and plans in accordance with current conditions and document in quarterly reports to the Executive Director.
- Provide comprehensive written annual reports to the executive director that address i) operation of current programs and their compliance with agency policy, contract terms, externally imposed standards, and legal requirements, ii) the implementation and review of long-term plans, and iii) any other issues related to the region’s achievement of their
mission.
- Advocate effectively for persons served.
- Represent the agency at various inter-agency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the persons served and program, including participation on community boards, committees and professional groups.
- Participate in and network with the community through inter-agency meetings, working groups, and/or special partnership projects.
- Ensure managers utilize practices that promote the health, welfare, safety and security of persons served and staff.
- Comply with and utilize appropriate crisis prevention and intervention standards and practices.
- Operate motor vehicles safely and legally while transporting persons served or on WJS business.
- Provide on-call and emergency coverage on pager or cell phone as required.
- Perform miscellaneous job-related duties as required.
The Position
We are looking for a dynamic and creative full time Program Director to join our Community Living Division to oversee the Okanagan and Prince George area programs. This position oversees a group of Residential, Outreach, Community Inclusion and Home Share programs in the Okanagan areas of Penticton, Kelowna and Summerland, along with Prince George, with a focus on trauma-informed, culturally responsive care.
The Program Director provides operational oversight, leads a team of Program Managers, and ensures programs meet contract obligations and Taproot's standards. This includes responsibility for human resources, financial and quality management, and strategic development. The successful candidate will also contribute to agency-wide planning and policy-making as a member of the National Leadership Team.
The position will be based out of our program location in Penticton, British Columbia.
Travel Requirements:
This position will require regular travel throughout the Okanagan and Prince George areas, using a personal vehicle. The role could also involve travel to remote communities in the future. A valid driver’s license and reliable personal vehicle are essential.
Schedule:
One (1) permanent, full-time position available, working 40 hours per week:
- Monday through Friday 0830-1630, hours may vary to meet the needs of the programs
- Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.
Mandatory Pre-Employment Screenings and Checks
***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
Education & Experience:
- A degree in human services, social sciences, or related field
- 3–5 years of leadership experience in human services or similar management environment
- Experience with financial and HR management
- Knowledge of CLBC, Indigenous practice standards, and licensing regulations
Skill Set (Required Competencies):
- Strong leadership and team-building skills
- Ability to manage complex program operations
- Excellent communication and relationship-building skills
- Cultural competency, especially in working with Indigenous youth and families
- Sound judgement and problem-solving ability
Additional Requirements
- Current CRRA Government Screening Letter
- Valid Class 5 Driver’s License and access to a reliable vehicle
- First Aid and CPR (Level 1)
- Experience with sign language or alternative communication strategies is an asset
What Taproot Community Support Services Does
At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
- Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
- Work/life balance
- Learning and career development opportunities
- Competitive wages and salaries
- Paid vacation and benefits for eligible employees
- Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
- Professional development opportunities and job-related training
- Employee and Family Assistance Program
- Long Service Milestone rewards
- Employee referral bonus program
- A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good
Website reference
For more information on Taproot Community Support Services visit our website: taproot.ca
Closing Statement
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.
Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.
No telephone calls please. Only those candidates selected for an interview will be notified.
