Job Summary
We are seeking a professional and customer-focused Customer Service Officer to support clients, handle inquiries, and ensure a positive customer experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Update customer records and perform accurate data entry
- Assist with product information, issue resolution, and customer support
- Support sales through upselling and cross-selling opportunities
- Analyze customer feedback to improve service quality
- Maintain professional communication and phone etiquette
- Assist multilingual customers when needed
- Collaborate with team members to ensure efficient service delivery
Qualifications
- Experience in customer service or a related field preferred
- Strong communication and interpersonal skills
- Accurate data entry and organizational abilities
- Bilingual English/Spanish skills are an advantage
- Sales or upselling experience is a plus
- Ability to multitask and work efficiently under pressure
- Professional and customer-oriented attitude
This role is ideal for a motivated individual passionate about delivering excellent customer service and building positive client relationships.
Pay: $55,600.00-$67,800.00 per year
Benefits:
- Casual dress
- Company events
- Extended health care
- On-site parking
Work Location: In person
