Employment Type: 6-Month Temporary Contract with Opportunity for Permanent Full-Time Employment
Compensation: $20.00–$23.00 per hour, based on experience.
Work Schedule: Full-time, 40 hours per week
Who are we?
Marketsupport Canada is a leading national retail merchandising company supporting many of Canada's top consumer brands and retailers. Our team delivers merchandising, retail execution, and field marketing solutions across the country.
We are looking for a motivated and detail-oriented Client Services Coordinator to join our Client Services team. This is an excellent entry-level opportunity for someone looking to build a career in client services, retail operations, or project coordination.
This position begins as a 6-month contract with the opportunity to become a permanent full-time employee based on performance and business needs.
Position Summary
Reporting to the Client Service Managers, the Client Services Coordinator provides administrative and operational support for multiple client programs.This role focuses on supporting client relationships, assisting with the implementation and execution of retail merchandising programs, and ensuring projects are completed accurately and on time.The successful candidate is highly organized, analytical, detail-oriented, and thrives in a fast-paced environment while balancing multiple client programs and competing priorities.
Key Responsibilities
- Assist with client service functions across multiple client programs.
- Support the implementation and ongoing execution of retail merchandising programs while ensuring client expectations are met.
- Build and maintain positive working relationships with clients and internal teams.
- Work on assigned client programs under the direction of the Client Service Managers.
- Provide day-to-day operational and administrative support to the Client Services team.
- Assist with project setup, scheduling, and program coordination.
- Review field reports, photos, and program submissions for accuracy, quality, and client compliance.
- Perform data collection, analysis, and reporting using Microsoft Excel and PowerPoint.
- Participate in regular meetings, including Quality Assurance reviews, client webinars, invoicing discussions, client meetings, and other Head Office meetings, as required.
- Demonstrate strong problem-solving skills by responding to client inquiries and helping resolve operational issues in a timely and professional manner.
- Coordinate meetings, events, and client interactions as required.
- Assist in preparing client program recaps, reports, presentations, and training materials.
- Manage multiple priorities across several client programs while maintaining a high level of accuracy and meeting established deadlines.
- Provide exceptional customer service and administrative support to both internal and external stakeholders.
- Perform other related duties as assigned.
Qualifications
- Post-secondary education in Business, Marketing, Administration, or a related field is considered an asset.
- Previous experience in administration, client services, retail, project coordination, or a similar role is preferred.
- Exceptional attention to detail with strong analytical and problem-solving skills.
- Excellent organizational, time management, and multitasking abilities.
- Ability to work effectively under pressure and meet tight deadlines.
- Strong verbal and written communication skills.
- Professional, customer-focused, proactive, and able to work both independently and collaboratively.
Technical Skills (Required)
- Intermediate Microsoft Excel skills, including VLOOKUP/XLOOKUP, formulas, sorting/filtering, and data analysis. (The hiring process includes a basic Microsoft Excel assessment.)
- Proficiency in Microsoft Outlook, Word, and PowerPoint.
- Ability to quickly learn new software/systems.
What We Offer
- Six-month contract with the opportunity for permanent full-time employment based on performance and business needs.
- Flexible hybrid work environment, including work-from-home flexibility on Mondays and Fridays where operational requirements permit.
- A friendly, collaborative, and supportive workplace culture where we are invested in your personal and professional success.
- Conveniently located Head Office at 2000 Argentia Road, Mississauga.
- Exposure to nationally recognized retail clients and consumer brands.
- Hands-on learning, mentorship, and opportunities for career growth within Marketsupport.
Why Join Marketsupport?
This is more than an administrative role. It's an opportunity to gain valuable experience supporting nationally recognized retail brands while developing project coordination, client service, and retail operations expertise. If you're looking to launch your career with a company that values growth, collaboration, and professional development, we'd love to hear from you.
Apply today and grow your career with Marketsupport Canada!
Please note: AI tools may be used during the recruitment process to assist with candidate screening and assessment.
