- Process and coordinate equipment returns through Canada Post
- Provide front-desk and receptionist support when required
- Contribute to a positive team environment by assisting with additional tasks as needed
Required Qualifications
- 1-2 years’ experience in a customer service function and/or technical support
- Computer knowledge in MS programs (Word, Excel, Outlook)
- Minimum Grade 12 level education
- Must be available to work flexible shifts including evenings, weekends and statutory holidays
- Previous employment with a telecommunications service provider an asset
Preferred Qualifications
- A love for all things TV and Internet, and technology in general
- Speak a second language? Awesome, but not necessary
You are…
o Customer focus is essential, with an expectation to consistently prioritize and enhance the customer
experience.
- An excellent communicator
o You demonstrate exceptional proficiency in oral and written communication and an ability to explain
technical concepts clearly to non-technical people.
o You can collaborate openly as part of a team but also work independently with minimum supervision
o You have the ability to maintain composure in stressful situations and can manage and diffuse upset
customers.
- Highly organized and have a strong attention to detail
o Even a small error, like a mistype or incorrect booking, can impact multiple teams and most importantly, the
customer experience.
o You have the excellent ability to take initiative and prioritize
- Goal oriented and dedicated to continuous improvement
o Our industry is always changing and requires a desire to keep up on trends and education
At Novus, we are dedicated to fostering a warm and inclusive environment where everyone feels like they belong. We embrace
diversity and Inclusion, making sure everyone feels valued, respected, and empowered to share their unique perspectives and
talents. Our goal is to remove barriers, so that everyone, no matter their background, identity, or abilities, can thrive here.
Come, join us in building a workplace where everyone feels at home!
We welcome applications from all qualified individuals and will provide accommodations throughout the recruitment process.
If you require accommodation at any stage of the hiring process, please contact us and we will work with you to support your
needs.
How to Apply
Please submit your resume and a cover letter detailing your experience and qualifications to: [email protected]
