Job Title: Branch Administrator#1010952
Location: Montreal, QC (onsite)
Duration: 2 months contract (with possibility of extension/conversion)
Summary of the Role
The successful candidate will provide a broad range of operational support and perform general to specialized transactions and processing activities within Operations and Business Services. The role involves day-to-day administrative duties including issuing cheques and deposits, documentation and record keeping, and some receptionist responsibilities. The individual may also contribute to analysis, reporting, critical projects, or special initiatives that strengthen operational processes and elevate service quality.
Typical Day-to-Day Responsibilities
· Perform day-to-day administrative duties.
· Issue cheques and process deposits.
· Complete documentation and maintain accurate records.
· Perform some receptionist duties.
· Execute transactions accurately, on time, and in line with established guidelines and procedures while adhering to formal or informal Service Level Agreements (SLAs).
· Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function or partner to facilitate resolution and ensure service quality is maintained.
· Identify opportunities to improve service delivery.
· Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
· Interact with partners by responding to requests in an effective and timely manner.
· Prioritize and manage workload to meet Service Level Agreement (SLA) requirements for service and productivity.
· Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies and procedures.
· Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality, escalating issues where appropriate.
· Support the timely and accurate completion of business processes.
· Actively review internal processes and activities and provide ideas for process improvement.
· Investigate and escalate non-standard or high-risk activities as appropriate.
· Adhere to enterprise frameworks and methodologies related to operations activities, including Anti-Money Laundering (AML) and Business Continuity Management.
· Be knowledgeable of and comply with the Bank Code of Conduct.
Must-Have Skills
1. Fully bilingual in English and French (written and verbal).
2. 2–4 years of experience in Administrative Services.
3. Proficiency in MS 365, including Word, Outlook, and Excel.
4. Tech savvy with the ability to quickly learn internal systems and software.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
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Pay: $24.00-$26.00 per hour
Language:
Work Location: In person
