THE OPPORTUNITY:
NIGHT AUDITOR
TOWNEPLACE SUITES HOTEL AND SKYVIEW EVENT CENTRE, VAUGHAN
THE ROLE:
Be a part of Vaughan’s newest hotel and event destination!
Night Auditor is responsible for the reconciliation and completion of all daily transactions. Along with the accounting functions of the role, the Night Auditor also provides guest services to guests during the overnight hours, handling and helping to resolve issues as they arise.
ACTIVITIES:
The duties and responsibilities of the Night Auditor include, but are not limited to the following:
- Consistently provides exceptional customer service by exceeding guest expectations.
- Register guests into their guest rooms as per reservations, check out guests, and settle accounts; collect and verify payments – cash, debit, and credit, and maintain a float.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Takes ownership of all guest complaints, and rectify the complaint quickly and efficiently;
- Communicates information regarding Guests’ needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
- Adhere to all health and safety guidelines and standards.
COMPETENCIES WE ARE SEEKING:
- Previous front office or accounting experience required
- Proficient with Microsoft Word, Excel, and network systems
- Strong data entry, analytical, and communications skills
- Ability to recognize and correct guest service issues in a courteous and professional manner
- Proven ability to be organized, multi-task, and prioritize; ability to work within deadlines
- Completion of High School, GED, or equivalent
- Ability to work flexible shifts (weekday or weekend overnights)
Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational need.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
THE COMPANY:
InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.
At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.
To Learn more about InnVest visit https://innvesthotels.com/
Towneplace Suites Hotel And Skyview Event Centre, Vaughan is managed by InnVest Hotels on behalf of a third-party owner
Job Types: Full-time, Part-time, Permanent
Pay: $17.60-$21.00 per hour
Work Location: In person
