00101010 Platform Inc. is a technology company building modern platform infrastructure and intelligent software systems that help organizations scale, automate, and integrate complex digital operations. We are looking for a Customer Success Engineer to join our growing team and act as a key technical partner to our customers.
This role is ideal for someone who enjoys solving technical problems, working directly with customers, and bridging the gap between engineering and real-world use cases.
Key Responsibilities:
- Serve as the primary technical point of contact for assigned customers post-onboarding
- Support customers with API integration, platform configuration, and system troubleshooting
- Debug and resolve complex technical issues in collaboration with engineering teams
- Guide customers through implementation best practices and platform optimization
- Monitor customer health, adoption, and product usage to proactively reduce churn
- Translate customer requirements into actionable feedback for product and engineering teams
- Create and maintain technical documentation, integration guides, and support resources
- Participate in onboarding calls, technical workshops, and solution design sessions
- Collaborate with Sales, Product, and Engineering teams to ensure customer success throughout the lifecycle
Requirements:
- 2–5 years of experience in Customer Success, Solutions Engineering, Technical Support, DevOps, or Software Engineering
- Strong understanding of web technologies, APIs (REST/GraphQL), and SaaS platforms
- Experience working with cloud environments (AWS, GCP, or Azure preferred)
- Ability to troubleshoot logs, integrations, and system-level issues
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Familiarity with scripting or programming (Python, JavaScript, or similar)
- Experience working in a fast-paced startup or product-driven environment is an asset
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
Pay: $85,000.00-$120,000.00 per year
Benefits:
- Company pension
- Employee assistance program
- Life insurance
- Paid time off
Work Location: Hybrid remote in Côte-Saint-Luc, QC H4W 2P4
