It’s your home. We help make it beautiful.
Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.
As a Window Administrator, you love to “ACT”:
Acknowledge all customers in person and on the phone; greet them with a smile.
Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Thank customers after every interaction; we don’t take their partnership with us for granted.
Responsibilities:
The Window Administrator serves as a subject matter expert on Gentek’s window and door product offerings, as well as industry terminology. This role acts as a trusted resource for customers, ensuring accurate, timely, and efficient support for all quotations and order processing activities. Specifically, you will:
Quote & Order Processing
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Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors
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Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express)
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Monitor order status and proactively communicate product availability and delivery timelines to customers
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Demonstrate strong product knowledge, including the ability to identify and differentiate between various window and door types
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Accurately interpret measurements, handing, and finish specifications
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Distinguish between standard and custom order configurations
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Apply product compatibility rules to ensure all orders are valid and buildable
Customer Service
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Professionally greet and assist customers in person and over the phone
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Respond to inquiries regarding Gentek’s window and door products and related services
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Provide alternative solutions when requested products are unavailable
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Analyze order and customer data to identify trends, opportunities, and areas for process improvement
Qualifications
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High school diploma required; post-secondary education considered an asset
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Experience in windows and doors and/or the ability to read blueprints is an asset
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Previous experience in the building or construction industry preferred; training will be provided to the right candidate
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Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences
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Proficient in computer systems and order entry platforms
Gentek is growing. Come grow with us. If you think you have what it takes to be a Window Administrator, you may just be the candidate we’re looking for. We encourage you to apply today! Accommodations for applicants with disabilities available upon request.
