About the Opportunity
Mackenzie Personnel is hiring a Plant Liaison on behalf of our logistics and supply chain client who provides supply chain solutions to leading Tier 1 automotive and OEM manufacturers. This is an on-site resident quality role based at a major OEM vehicle assembly plant in the Oakville area.
You will be the face of the supplier inside the customer's plant — the person the OEM's quality and production teams come to when there's an issue, and the person who protects your employer's quality record when that issue isn't theirs. It is a high-visibility, high-autonomy position for someone who is comfortable holding their ground with data.
What You'll Do:
- Act as the key on-site contact between the supplier and the customer's plant personnel — SQEs, managers, supervisors, and team members — maintaining a high level of customer satisfaction
- Provide daily notification of customer plant issues, whether quality, engineering, or production related
- Maintain the customer concern and countermeasure list for plant issues
- Communicate customer concerns immediately to senior management and the appropriate department managers
- Collect and manage distribution of non-conformance data relating to customer concerns, PPMs, and PRRs
- Review, negotiate, and where warranted dispute or reject customer rejections using data or empirical knowledge, ensuring recordable events are accurate and fairly issued
- Develop and sustain tracking systems for Return Material Authorizations (RMA), Defective Material Tickets (DMT), returns, and debit memos
- Ensure corrective action reports are developed, submitted to the customer on time, and accepted
- Conduct non-conformance investigation and associated containment activities
- Implement and coordinate sort, containment, and rework services with business unit managers, quality engineers, and team leaders
- Conduct random audits of finished goods and report results to senior management
- Establish boundary samples and visual aids for customer quality standards, collecting customer sign-off to clarify physical or appearance requirements
- Provide PPAP, PSW, and APQP support, along with Q-1 / OEM endorsement support
- Inspect product and audit processes against drawing requirements; verify conformance of parts and assemblies to standards and specifications
- Collect data and provide feedback to improve statistical process control (SPC)
- Provide program management and engineering change support
- Distribute customer performance charts, data, and reports to management for reviews
- Support visits and meetings at the customer site, resolving quality and warranty issues as required
- Track and reduce rejected inventory
- Work at the customer production line where participation is required
- Follow all company and customer safety guidelines, standards, and procedures
What You Bring:
- 3–5 years in an automotive quality environment, preferably in a customer-facing, resident quality, or plant liaison capacity
- Working knowledge of PPAP, PSW, APQP, and Q-1 / OEM endorsement processes
- Experience managing customer quality metrics (PPMs and PRRs) and negotiating or disputing recordable events with a customer
- Knowledge of wire harness inspection standards
- Experience with non-conformance investigation, containment, sort, and rework activities
- Familiarity with statistical process control (SPC) and structured corrective action reporting (8D)
- Knowledge of ISO / IATF 16949 quality standards
- Strong written and verbal communication skills
- Strong time management and organizational skills
- Proficiency with Microsoft Office Suite
- Strong customer service orientation and a hands-on commitment to getting the job done
How to Apply
Apply directly through this posting with an up-to-date resume. Qualified applicants will be contacted by a Mackenzie Personnel recruiter for a phone screen, and the client name and full site details will be shared at that stage.
Mackenzie Personnel Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Pay: From $28.00 per hour
Application question(s):
- How many years of experience do you have in an automotive quality role?
- This role is on-site full-time at a customer assembly plant in Oakville, ON. Are you able to reliably commute or relocate?
- Are you legally authorized to work in Canada on a full-time, ongoing basis? (yes/no)
- Which of the following do you have hands-on working experience with? PPAP · PSW · APQP · PPM/PRR management · 8D reporting · SPC · IATF 16949?
- Have you worked in a customer-facing or resident quality capacity, physically stationed at a customer's plant?
- Describe your experience disputing or rejecting a customer-issued quality charge using data
- Do you have experience with wire harness inspection standards?
Work Location: In person
