We are seeking a responsible, trustworthy, and customer-focused Budtender to join our cannabis retail team. As a Budtender for evenings and weekends, ensuring compliance with all legal regulations, and providing excellent customer service. You will play an essential role in opening and closing the store, managing inventory, and ensuring a safe and welcoming environment for both customers and s
- Customer Service:
- Provide knowledgeable, friendly, and efficient customer service to all clients.
- Assist customers in selecting cannabis products based on their needs, ensuring compliance with Ontario Cannabis Store (OCS) regulations.
- Address customer inquiries and resolve concerns in a professional manner.
- Compliance & Security:
- Ensure the store adheres to all provincial and federal regulations related to cannabis sales and safety.
- Maintain a clean, organized, and secure store environment, in compliance with Health Canada and OCS regulations.
- Monitor and enforce ID verification procedures to ensure only eligible customers purchase cannabis products.
- Handle and report any suspicious activity or security concerns to management.
- Inventory Management:
- Assist in maintaining accurate inventory levels by regularly auditing stock, receiving deliveries, and ensuring proper storage.
- Work with management to order stock and ensure product availability.
- Ensure products are displayed in an organized and visually appealing manner.
- Cash Handling & POS System:
- Oversee cash handling and POS transactions, ensuring all financial transactions are accurate.
- Ensure the register is balanced at the start and end of each shift.
- Assist in reconciling end-of-day sales and cash reports.
- Team Leadership & Training:
- Assist in training new staff members on operational procedures, product knowledge, and customer service best practices.
- Lead by example, providing guidance and support to the retail team.
- Ensure staff members maintain a positive and professional attitude.
Qualifications:
- Ensure the sales floor is properly stocked and the presence of the store is well maintained
- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
- Maintain product knowledge
- Greeting customers warmly when they enter
- Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone/online orders
- Correct cash handling and discount application
- Accurate and timely data entry of customer profiles
- Verifying proper paperwork, documentation and ID for customers
- Other duties as assigned by the Management Team Competencies
- Exceptional Customer Service skills
- Desire to learn about our products and cannabis options
- Knowledge of basic computer skills, Point of Sale software and cash management is a plus
- Strong attention to detail and a team-player
- Fun attitude and strong work ethic
- Understanding of applicable federal, provincial and local laws and regulations as they pertain to the industry, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
- Must be at least 19 years of age (per Ontario's cannabis retail regulations).
- Ability to work flexible hours, including evenings and weekends.
- Valid Cannsel (or willing to obtain).
- Criminal record check
Job Types: Part-time, Permanent
Pay: $17.60 per hour
Benefits:
- On-site parking
- Store discount
Work Location: In person
