At Attrell Hyundai, our team members are the driving force behind our success. Each employee is committed to delivering an exceptional experience for our guests every day. Whether through outstanding customer service, a proactive approach to problem-solving, or attention to detail, our team understands that our business is about more than selling and servicing vehicles—it is about building trust, creating memorable experiences, and fostering long-term relationships with our guests.
We are seeking a detail-oriented and organized Service Clerk to join our team. The ideal candidate is reliable, ethical, self-motivated, and committed to maintaining accuracy while supporting our Service and Parts Departments. This role requires strong administrative skills, attention to detail, and the ability to work effectively in a fast-paced dealership environment.
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Accurately process, code, and submit warranty claims through Hyundai’s warranty management systems.
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Review warranty repair orders and supporting documentation to ensure compliance with manufacturer policies and procedures.
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Identify and correct claim discrepancies to maximize claim acceptance and reimbursement.
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Monitor warranty claim status and follow up on outstanding, rejected, or unpaid claims.
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Maintain accurate warranty, service, and customer records in accordance with manufacturer and dealership requirements.
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Process internal repair orders and warranty-related transactions.
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Stay informed of Hyundai warranty policies, recalls, technical service bulletins, and program updates.
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Work collaboratively with Service Advisors, Technicians, Parts Personnel, and Management to ensure accurate and timely claim processing.
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Reconcile warranty schedules and assist with warranty audits as required.
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Support departmental and dealership objectives through additional administrative duties as assigned.
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Exceptional attention to detail and accuracy.
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Strong communication, customer service, and problem-solving skills.
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Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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Proficiency with Microsoft Office applications and dealership management systems.
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Strong organizational and time management skills.
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Professional demeanor with a positive, team-oriented attitude.
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Ability to maintain confidentiality and exercise sound judgment.
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Previous automotive dealership experience is preferred.
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Warranty administration experience is considered a strong asset.
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Willingness to participate in manufacturer and dealership training programs.
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Self-motivated with a commitment to continuous learning and improvement.
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Ontario Secondary School Diploma (O.S.S.D.) or equivalent preferred.
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Previous experience in an automotive dealership environment preferred.
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Experience with Hyundai warranty processes and dealership software is considered an asset.
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Competitive compensation package.
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Group benefits program.
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Ongoing training and professional development opportunities.
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Employee vehicle purchase and service discounts.
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Supportive team environment
Attrell Hyundai is committed to providing an inclusive and accessible workplace. Accommodation will be provided throughout the recruitment process in accordance with applicable legislation.
