Job description
Established Collection Agency in need of a 3rd party Collection Manager immediately.
If you’re experienced in 3rd party collections in a role of Collection Manager looking to make a change or Collection Supervisor ready for promotion and you wish to embrace the challenges and new opportunities we have available in our Canadian owned, Nationally licensed Collection Agency located in Scarborough, Ontario, please reach out.
Requirements:
- 5+ years of Bank Client Management in a 3rd Party Credit & Collection Agency or Call Center.
- Must be able to measure KPI performances & provide updates & solutions.
- Control day to day operations & heavily involved in coaching & development.
- Create & execute a work plan, plan budget based upon client listings & inventory.
- Must be up to date on Provincial & Client compliance guidelines & legislations.
- Call Calibrations & build client relations weekly, monthly meeting a deadline.
- Responsible & accountable for up holding company procedures & policy.
- Responsible & Team player as walking agents through calls or closing files.
- Uphold client directives & while working with call auditors & management team.
- Must be reliable, confident, committed with a positive attitude & lead by example.
- Must be able to hold a team meetings communicating key values & company brand.
- Be able to deescalate & problem solve.
We offer completive salaries based up on experience.
Must be able to work a mandatory late night & one weekend shift per month.
Please apply for more details as selected candidates will be contacted.
Job Type: Full-time
Additional pay:
Benefits:
- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Experience:
- Client Facing: 5 years (required)
- Legal File: 3 years (required)
- Bank Client: 5 years (required)
- 3rd Party Collections Agency: 5 years (required)
Work Location: In person
