Title
Slot Attendant
Reports To
Slots Supervisor/Slot Manager
Summary
Slot Attendants are some of our most valuable front-line people and assist our slots customers in many ways. This position requires an individual who has strong interpersonal communication skills, is energetic, and a team player willing to learn new skills.
Core Competencies
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Customer Service
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Teamwork and Cooperation
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Interpersonal Awareness
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Communication
Job Duties
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Ensure guests are provided with superior customer service
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Adhere to policies and procedures outlined on the slot floor
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Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics
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Balance assigned daily cash float
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Identify and report counterfeit bills
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Responsible for the initial response to customer complaints, claims, and inquiries
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Ensure compliance with AGLC terms and conditions
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Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
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Support and communicate with all associates on the casino gaming floor
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Execute daily assigned operational goals and objectives
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Ensure the slot floor meets desired presentation for guests
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Maintain a positive and respectful attitude with a “One Team” mindset
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Actively promote the Casino’s Players Club
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Uphold a teamwork appearance helping where available or when requested
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Any other duties as required
Requirements
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Able to maintain security clearance
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Must be available to work scheduled days, evenings, and weekends
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Fluent in the English language
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Have reliable means of transportation
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Maintain an updated AGLC Gaming Worker’s license
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Ability to grasp instructions and adjust to changing conditions
Work Conditions
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Must be able to stand for prolonged periods.
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Must be able to carry out light cleaning duties.
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Must be available to work all shifts including evenings, weekends, and holidays.
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Must be able to work in a fast-paced working environment.
