The Key Account Manager (KAM) owns the end-to-end commercial relationship for a portfolio of accounts, acting as the single point of contact and “CEO” of the customer partnership. As part of the vertical KAM team, the role ensures a consistent, customer-centric experience across all KN products, services, and business units, driving profitable and sustainable growth.
The KAM leads the full customer journey, converting customer insights into actionable, jointly aligned growth plans documented in Corelog. By building trusted relationships with senior customer stakeholders, the KAM identifies global growth opportunities and orchestrates cross-functional internal teams to ensure aligned execution, commercial discipline, and seamless delivery.
Customer Engagement & Relationship Ownership
- Serve as primary commercial contact for assigned accounts, strengthening trust, retention, and long-term partnerships.
- Develop deep understanding of the customer’s business model, strategy, decision-making processes, and competitive environment.
- Lead regular business reviews to drive alignment, innovation, and continuous improvement.
Business Growth, Opportunity & Retention Management
- Identify, qualify, and develop opportunities across all KN products and services to meet pipeline, win-ratio, and growth targets.
- Ensure business retention through proactive issue resolution and clear articulation of KN value.
- Lead negotiations (e.g., tenders, contracts) with Business and Functional Units to secure profitable outcomes.
Account Planning & Strategic Execution
- Develop and execute integrated account growth plans across transport modes.
- Translate customer insights into prioritized, actionable initiatives with clear internal alignment.
- Maintain expert-level knowledge of relevant KN solutions for the customer portfolio.
Performance Management & Commercial Discipline
- Monitor volumes, pipeline, forecasts, KPIs (e.g., profitability, DSO, AR), and take corrective action as needed.
- Ensure timely, accurate, and compliant CoreLOG updates with high data quality.
This role includes partcipation in our Sales Incentive Plan (SIP) which offers the opportunity for uncapped variable compensation in addition to the base salary.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
This job posting relates to an available role and not a future talent pool.
