Your Opportunity:
Working under the general supervision & guidance of the Supervisor, this position is responsible for providing telecommunication services within the facility & supporting emergency activations. The successful candidate will be required to: Answer all incoming calls in alignment with Cares Values. Accurately transfer calls to appropriate person or department. Utilize the overhead paging/alphanumerical messaging systems to disseminate emergent information. Monitor fire panels & respond to audible alarms. Answer emergency lines & announce Emergency Response Code activations as identified & in accordance with Provincial Regulations. Support updates to on-call schedules utilizing multiple applications like ROCA & MS Office Suite for both clinical & administrative services. Adhere to all applicable privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), & Protection of Privacy Act (POPA), & perform all duties in accordance with Provincial policies, procedures, legislation, & regulations. Consistently follow Health Shared Services Information Privacy & Information Security policies. Demonstrate excellent communication skills, promoting & adhering to exemplary customer service practices in all interactions. Utilize strong critical thinking skills & adapt to changing priorities in a high-volume work environment. Perform other related duties as assigned. CARES Values– our values guide what we do as individuals & professionals every day. COMPASSION: We show kindness & empathy for all in our care, & for each other. ACCOUNTABILITY: We are honest, principled, & transparent. RESPECT: We treat others with respect & dignity. EXCELLENCE: We strive to give our best & be our best. SAFETY: We place safety & quality improvement at the center of all our decisions.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Transition Company: Health Shared Services
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Classification: Administrative Support III
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Union: AUPE GSS
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Unit and Program: Switchboard
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Primary Location: Royal Alexandra Hospital
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Location Details: As Per Location
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Multi-Site: Not Applicable
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FTE: 0.00
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Posting End Date: 20-JUL-2026
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Employee Class: Casual/Relief
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Date Available: 30-JUL-2026
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Hours per Shift: 7.75
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Length of Shift in weeks: Varies
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Shifts per cycle: Varies
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Shift Pattern: Days, Evenings, Nights, Weekends
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Days Off: Other
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Minimum Salary: $25.72
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Maximum Salary: $31.25
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Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
High School Diploma or recognized equivalent required. Medical Terminology - certificate required and minimum typing speed of 40 wpm required (testing completed prior to interview). Intermediate computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months of recent experience in a switchboard, busy multiline telephone, call centre or equivalent required. Demonstrated proficiency in the English language, both written & oral required. Excellent communication skills, including the ability to manage difficult &/or traumatic situations effectively. Ability to function in a dynamic, high-pressure environment, & adapt to changing priorities & meet deadlines. Ability to work independently or alone with minimal supervision in isolated environments. Able to work all shifts as operationally required. Physical Requirements: Frequent bending, reaching, & twisting above & below workstations. Bimanual dexterity required. Occasional lifting/pulling of 10–15 lbs. Prolonged exposure to computer screens. Must be able to use stairs (no elevator or ramp access to the department). Ability to walk long distances within the facility, including to alternate or emergency locations. This position is sedentary in nature & requires the ability to sit for extended periods of time. Ability to perform duties with accuracy in a loud environment.
Preferred Qualifications:
Recent experience in a hospital environment is preferred. Recent customer service experience preferred. MOA/Unit Clerk certification is preferred.
