About the Role
We are seeking a detail-oriented and organized Order Entry Associate to join our team. This role plays a critical part in ensuring accurate and timely processing of customer orders, supporting smooth operations across sales, logistics, and fulfillment functions.
Key Responsibilities
- Accurately enter and process customer orders into internal systems (ERP/CRM)
- Review orders for completeness, pricing accuracy, and compliance with company policies
- Coordinate with Sales, Warehouse, and Logistics teams to ensure timely order fulfillment
- Monitor order status and proactively address delays or discrepancies
- Communicate with internal teams and customers regarding order updates, changes, or issues
- Maintain and update customer records, pricing details, and order documentation
- Assist in resolving order-related inquiries, including billing or shipping concerns
- Support reporting and data tracking for order volume, accuracy, and turnaround time
- Ensure adherence to company processes, quality standards, and service level agreements (SLAs)
QualificationsSkills
- 1–3 years of experience in order entry, data entry, customer service, or administrative roles
- Strong attention to detail and high level of accuracy
- Experience working with ERP or CRM systems (e.g., SAP, Oracle, NetSuite) is an asset
- Proficiency in Microsoft Excel and other MS Office tools
- Strong organizational and time management skills in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
KPI's
- Number of SO's enter per day
- Error Rate
- Number of Open Orders
- Reply time
- Timely escalation of issues
Preferred Qualifications
- Experience in logistics, supply chain, or distribution environments
- Familiarity with inventory systems and order management workflows
- Bilingual (English/French) is an asset (especially for Quebec-based client)
What We Offer
- A collaborative and supportive work environment
- Opportunities for growth and internal mobility
- Competitive compensation and benefits
- A culture that puts People First
Why Join Us?
At NWS, we believe in putting people first-our employees, our customers, and our partners. As an Order Entry Associate, you'll play a key role in delivering operational excellence while growing your career in a dynamic and supportive environment.
