Customer Support Associate
We are seeking a customer-focused professional to join a fast-paced team environment. In this role, you will be responsible for delivering exceptional service to clients, processing orders, resolving inquiries, and collaborating with internal departments to ensure a seamless customer experience. The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities while maintaining a high level of accuracy.
Key Responsibilities
- Act as a primary point of contact for customer inquiries received by phone, email, and other communication channels.
- Process customer orders accurately and efficiently while validating product information and pricing.
- Assist customers with online ordering platforms and provide basic technical support when required.
- Manage the order lifecycle, including order entry, credit verification, invoicing, and documentation.
- Coordinate with internal stakeholders to address product availability, backorders, special requests, and delivery-related inquiries.
- Prepare straightforward quotations and product information for customers.
- Provide timely updates and follow-up communication to ensure customer issues are resolved.
- Stay informed on current product offerings, promotions, and company initiatives.
- Support cross-functional teams as needed to maintain service excellence.
- Contribute to a collaborative team environment while working independently with minimal supervision.
Qualifications & Experience
- 1 to 2 years of experience in a customer service, customer support, or order administration role.
- Strong ability to manage customer concerns and effectively handle escalated situations.
- Excellent written and verbal communication skills.
- Proven ability to multitask and prioritize competing demands in a fast-paced environment.
- Strong organizational, problem-solving, and administrative capabilities.
- Customer-focused mindset with the ability to identify additional sales or service opportunities.
- Self-motivated, adaptable, and eager to learn new systems and processes.
- Comfortable managing a high volume of customer interactions while maintaining attention to detail.
- Proficiency with Microsoft Office applications and other business software systems.
- Experience operating warehouse equipment such as forklifts or order pickers would be considered an asset.
This opportunity is ideal for a proactive professional who thrives in a dynamic environment and is committed to delivering outstanding customer experiences.
Pay: $47,000.00 per year
Work Location: In person
