Ancillary Services
Exempt, Regular, Full-time
Are you a student-centered leader with a strong operational mindset and a commitment to creating safe, inclusive, and high-quality residence communities? University of Northern British Columbia (UNBC) is seeking a Manager, Residence, reporting to the Associate Director of Ancillary Services to lead the effective management of Housing and Residence Life operations, ensuring our residence facilities operate safely, efficiently, and to hospitality-standard service levels.
In this key leadership role, you will provide strategic leadership and day-to-day operational oversight for residence services including, residence conduct, crisis response support, facilities operations, vendor/contract management, housekeeping standards, occupancy planning, and operational budgeting. You will collaborate closely with campus partners such as Student Success, Facilities, and other University departments to ensure that the residence services support student success, protect institutional assets, and deliver an outstanding residential experience aligned with best practices in accommodation management.
This position operates in a dynamic environment where complex issues can arise unpredictably and where sound judgment, decisive action, and strong relationship-building skills are essential. Flexibility in schedule is required, including participation in an on-call response function.
Responsibilities
Duties include but are not limited to:
Strategic and Operational Planning
- Developing and implementing operational plans that support student success within a sustainable business framework;
- Ensuring service delivery aligns with the direction of Student Success and Business Services and supports UNBC’s strategic priorities;
- Establishing qualitative and quantitative metrics to measure progress and outcomes;
- Creating operational capacity through effective systems, policies, and processes; and
- Building partnerships to advance strategic direction and residence priorities.
People and Change Leadership
- Providing leadership and direct supervision of residence staff to support a safe, inclusive, learning focused environment;
- Supporting the success of direct reports through mentorship, coaching, and performance evaluation;
- Cultivating respectful, diverse, and productive work and living environments; and
- Leading with cultural awareness, inclusivity, and collaboration across stakeholders.
Residence Conduct and Non-Academic Misconduct Management
- Developing and implementing a Residence-specific code of conduct;
- Providing oversight and/or direct support for student conduct concerns within residence;
- Conducting investigations and managing conduct processes with appropriate support and accountability;
- Applying prevention, education, and restorative practices, collaborating with Student Success on complex cases; and
- Supporting and coordinate conduct-related educational and prevention initiatives (e.g., bystander intervention, sexual violence prevention).
Student in Crisis Response Management
- Supporting students in crisis using a trauma-informed approach;
- Supporting staff who are assisting students in crisis;
- Coordinating support plans and connecting students to campus/community wraparound services; and
- Helping to remove barriers so students can access services effectively.
Financial and Resource Management
- Ensuring appropriate resourcing and financial sustainability of residence operations;
- Creating and monitoring capital management plans;
- Leading and supporting initiatives to generate revenue; and
- Developing and communicating progress/results as required.
Risk Management
- Identifying and mitigating operational risks;
- Ensuring compliance with University policies, collective agreements, and supplier/service agreements; and
- Maintaining a strong commitment to student and staff safety and promptly addressing safety concerns.
Residence Facilities and Building Operations
- Overseeing preventive and corrective maintenance planning in collaboration with Facilities;
- Conducting regular safety inspections and audits of residence facilities;
- Managing vendor relationships and monitoring service delivery against contract terms;
- Establishing and enforcing operational/service standards for residence spaces;
- Monitoring operational metrics (e.g., occupancy rates, maintenance response times, cost per bed, resident satisfaction);
- Ensuring compliance with health, safety, fire, and accessibility requirements; and
Coordinating occupancy planning and space utilization to optimize operational efficiency.
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Qualifications
The successful candidate will possess:
- An Undergraduate degree;
- Minimum five (5) years of related experience in progressively responsible roles in a residence environment;
- Experience in managing residential, hospitality, or accommodation facilities;
- Demonstrated experience in vendor management and contract negotiation;
- Knowledge of building operations, maintenance planning, and facilities management principles;
- Supervisory/managerial and budget experience in a unionized environment;
- Proven experience with formal conflict mediation and conduct management;
- Understanding of best practices related to non-academic misconduct in a post-secondary environment;
- Understanding of best practices and direct experience supporting individuals in crisis;
- Excellent interpersonal, team building, conflict resolution, and problem-solving skills;
- Excellent written and oral communication skills;
- Working knowledge of StarRez and BANNER 9 (student and finance modules);
- Demonstrated success in revenue generation and marketing/sales;
- Understanding of best practices in facility management and capital planning;
- ASIST (Applied Suicide Intervention Skills Training) or equivalent is an asset;
- Valid Class 5 BC Driver’s License; and
- Ability to obtain/maintain a clear Criminal Record Check.
Salary
The starting salary will be determined with consideration of the successful candidate’s relevant education, skills, and experience. The annual salary range for this position is $85,000 to $90,000. The position is located on campus, in Prince George
UNBC offers employee tuition waivers (includes spouse and dependents), excellent benefit and pension packages, as well as employee training and development opportunities. For more details please see http://www.unbc.ca/human-resources/employee-benefits.
Normal hours of work will be 8:30am – 4:30pm, Monday to Friday. This position includes a significant after-hours on-call requirement. The successful candidate will be expected to be available outside of regular working hours to respond to urgent matters as they arise.
Our Commitment to Diversity and Employment Equity
The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.
Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About UNBC
Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.
Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.
UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.
With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.
To Apply
Applicants should create an applicant profile and apply for this position by uploading and submitting a cover letter and resume. This position is an on-campus position, based at Prince George Campus.
The University of Northern British Columbia is committed to employment equity and encourages
applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.
Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted.
UNBC does not use artificial intelligence to screen candidate applications.
Priority will be given to applications received by April 15, 2026. Applications will be accepted until the position is filled.
