About Townline
The Townline Group is a real estate development company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with proven teams specialized in the areas of Development, Affordable Housing, Finance, Acquisitions, Construction, Sales, Marketing and Customer Care all housed under one roof. Townline has been building homes since 1981 and believe diversity is the cornerstone to our success and longevity.
As a Leasing Specialist, you will help drive the day-to-day leasing success of our residential rental communities in Victoria. You will be the first point of contact for prospective residents, lead suite tours, manage prospect follow-up, and guide applicants through the leasing journey from first inquiry to move-in.
In addition to delivering an exceptional resident experience, you will support the overall success of the leasing program through lead management, market awareness, administrative coordination, and ongoing collaboration with residents and internal teams. The ideal candidate is customer-focused, highly organized, sales-minded, and thrives in a fast-paced environment where relationship building and attention to detail are key.
General Duties and Responsibilities of a Leasing Specialist may include, but are not limited to:
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Property Tours and Showings:
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Schedule and conduct suite and community tours for prospective residents.
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Highlight property features and amenities during tours.
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Follow up with prospective residents to answer questions and address concerns.
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Prospect and Resident Communication:
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Serve as a primary point of contact for prospect, applicant, and resident inquiries throughout the leasing process.
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Respond to phone calls, emails, and written correspondence promptly and professionally.
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Communicate leasing requirements and move-in details to prospective and incoming residents, including deposits, resident insurance requirements, move-in inspections, and elevator booking procedures.
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Lease Documentation and Coordination:
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Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
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Review lease terms and conditions to ensure compliance with company policies and regulations.
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Coordinate lease signings and ensure all required signatures and documents are obtained.
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Application Screening and Processing:
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Process rental applications and conduct background and credit checks.
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Communicate leasing requirements and application procedures to prospective residents.
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Database Management and Recordkeeping:
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Administrative Support:
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Support the leasing team with day-to-day administrative tasks, including filing, document preparation, and record management.
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Provide administrative support that helps ensure smooth and efficient leasing operations.
Academic, technical and professional competence:
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High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
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Sales, leasing, and/or hospitality-related education or work experience.
Required Knowledge and Skills:
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Proven experience in a leasing or property management role, ideally 1–3 years in a large-scale and/or newly built residential community.
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Excellent communication and interpersonal skills.
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Detail-oriented with the ability to multitask and prioritize tasks effectively.
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Proficiency in property management software (Yardi suite of programs) and Microsoft Office Suite.
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Ability to work independently and as part of a team in a fast-paced environment.
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Professional, cooperative, and service-oriented, with a willingness to assist others.
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Ability to adapt to changing needs and demands while remaining calm.
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A proactive sales mindset with a focus on occupancy goals and delivering strong leasing results.
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Ability to take direction and follow through on assigned work in a timely manner.
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Professional judgment, confidence, and tact when handling sensitive situations or resolving concerns.
