Service Advisor – Barry Cullen Chevrolet Cadillac (Guelph, ON)
Full-Time / Guelph, Ontario / Monday to Friday, 7:30 AM to 5:30 PM
Are you a high-performing Service Advisor who takes pride in turning a stressful vehicle visit into a five-star experience? Barry Cullen Chevrolet Cadillac is looking for a customer-focused professional to join a well-established, high-volume service team that has been a cornerstone of the Guelph community for over 55 years.
You will be one of three advisors managing a busy GM service operation that covers Chevrolet and Cadillac customers and a full fleet of GM vehicles. The team behind you includes a service manager, a shop foreman, three customer service administrators, and 14 technicians. An on-site collision repair centre rounds out the operation. This is a shop that moves.
What You Can Earn
This is a base salary plus commission role with meaningful earning potential for advisors who perform. Total compensation includes a $50,000 base, individual and group commission on customer pay labour and parts, a monthly CSI bonus tied to customer satisfaction, and an ongoing spiff program. Total earnings for our advisors have ranged from $65,000 to over $85,000 depending on performance.
To help you get started on solid footing, we provide a three-month onboarding guarantee while you learn the operation. Strong advisors ramp up quickly here.
Why Join Us
- Competitive base salary with a performance-driven commission structure
- Three-month onboarding guarantee so you can ramp up without financial pressure
- Comprehensive health and dental benefits after your probationary period
- Ongoing GM and industry training provided
- Supportive and involved leadership at a family-owned dealership that has been here since 1969
- A high-performing team that is genuinely motivated to grow
- Consistent Monday to Friday schedule with no weekend requirement
What You Will Do
- Serve as the primary point of contact for service customers from write-up through to vehicle delivery
- Communicate clearly and proactively throughout the repair process so customers are never left wondering
- Recommend maintenance and repairs with honesty and transparency
- Manage repair orders, timelines, and technician coordination across a high-volume shop
- Follow up with customers after delivery to ensure satisfaction and support strong CSI scores
- Work closely with technicians, the parts team, shop foreman, and service manager to keep things moving
- Use Kimoby and our BDC as tools for customer communication and follow-up
What We Are Looking For
- Proven experience as a Service Advisor in a dealership environment
- Strong communication skills and the ability to manage difficult conversations with professionalism and genuine care
- The ability to stay organized and focused when juggling multiple customers and repair orders in a fast-paced shop
- A genuine commitment to the customer experience, not just throughput
- Familiarity with a dealer management system (Quorum experience is a bonus but any DMS background transfers easily)
- Experience with GM or other OEM product lines is an asset and training will be provided
- A team-oriented mindset and the reliability your advisors, technicians, and CSAs will count on
- Valid driver's licence with a clean driving record
About Barry Cullen Chevrolet Cadillac
Founded in 1969 by Barry Cullen, a former NHL player with the Toronto Maple Leafs and Detroit Red Wings, our dealership has always been built on the values that made him a standout on the ice: teamwork, accountability, and a relentless drive to perform.
More than five decades later, that spirit is very much alive. We are a family-owned business with involved and supportive leadership. We take care of our people, earn the trust of our customers, and hold ourselves to a high standard every day.
How to Apply
Apply directly through Indeed. We review every application and will be in touch with candidates who are a strong fit.
Job Types: Full-time, Permanent
Pay: $65,000.00-$90,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Guelph, ON N1K 1B7: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 2 years (required)
Work Location: In person
