NOW HIRING - Customer Account Agent.
We are now recruiting for a full-time Customer Account Agent to join our team at our office in Saint John, New Brunswick. The Customer Account Agent is responsible for managing a portfolio of client’s accounts at various stages of the credit and collection process. This position offers remote opportunities, depending on qualifications.
Responsibilities:
· Obtain payment and/or establish re-payment schedules.
· Maintain regular follow up on customer accounts and contact.
· Handling outbound and inbound customer calls.
· Negotiation of payment over the short term.
· Discuss payment options and rectify any account discrepancies.
· Utilize various skip tracing/locating routines.
· Maintain security and confidentiality of company, client, and customer information.
· May include other office administration and client services duties as required.
Qualifications:
· Previous experience as a Customer Service Representative.
· Prior credit and collection or sales experience is an asset.
· Excellent communication skills (verbal, written, and telephone).
· Ability to execute in a fast-paced environment.
· Must be self-motivated with the ability to work independently with minimal supervision.
· Professional work ethic.
· Ability to analyze challenges, overcome obstacles, and multitask.
· Strong computer skills.
· Targets and results driven.
· Must be organized with a focus on detail and accuracy.
· Reliable, dependable, and honest
Employment with Eastern Credit Management Services Includes:
· Competitive salary.
· Health and dental benefits.
· Potential bonus opportunities based on performance.
· On-the-job training
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
