Consider an opportunity to join our talented team
The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!
Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.
You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.
Apply for one of our rewarding positions today!
Service Agent
Full Time Permanent
Ottawa, Ontario, Canada
Hybrid role
2 vacancies
As a Service Agent, you’ll be the friendly first point of contact for MCC clients, playing an important role in helping the department achieve its goals. In this bilingual role, you’ll provide high-quality support to candidates and partners, answering questions and guiding them through processes related to source verification of documents and exam applications.
Your ability to communicate clearly, problem-solve, and deliver exceptional service will help create a positive and seamless experience for everyone who reaches out to the MCC.
What you’ll do
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Provide comprehensive front-line support to candidates and partners by addressing inquiries through phone, email, and instant messaging chat for all examination and repository services, including:
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Account management and password reset assistance.
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Source verification request inquiries.
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Guidance on document sharing processes.
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Examination-related support (scheduling, eligibility, withdrawals).
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Preparation and delivery of Educational Credential Assessment (ECA) reports.
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Inquiries related to the Licentiate of the Medical Council of Canada (LMCC).
What you need to succeed
Experience:
