Position Summary:
As a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client’s environment. Your primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities:
Provision iPads and other mobile/computing devices for new employees, including setup of user accounts, software installation, and configuration to client standards
Act as a liaison between the client and third-party vendors (e.g., Lenovo, Apple, Dell) for device replacements or warranty service
Handle unboxing, boxing, and preparing IT equipment for deployment, shipping, or internal transfer
Maintain clear communication with the client's IT leadership and internal teams regarding inventory, asset tracking, device readiness, and support needs
Basic Qualifications:
Other Preferred Technical Knowledge
Preferred Certifications:
