Job Title: Dispatch Supervisor & Peak Office Administrator
Location: Grouse Mountain Resort, North Vancouver
Department: Mountain Operations
Reports to: Mountain Operations Duty Manager
Role Status: Full Time – Seasonal - Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Peak Office Administrator and Dispatch Supervisor is responsible for running the communication hub of the mountain. This position maintains a strong flow of communication throughout all areas of the mountain, and has a strong attention to detail, while working independently. This position also includes supervising the team of Dispatchers, maintaining office systems and services, organizing office operations and procedures, and providing administrative support to management.
ESSENTIAL JOB FUNCTIONS
- Interdepartmental correspondence, general office administration, uploading invoices, reviewing and approving supply requisitions, processing expense forms.
- Providing assistance with bookkeeping activities and keeping databases updated
- Creating processes, improving office services, and implementing communication procedures.
- Administrative assistance to the Mountain Operations and Mountain Maintenance Departments.
- Payroll, Hiring and training of the Dispatch Team
- Ensuring inter-departmental communications are relayed in a timely and efficient manner
- Managing a multi-line switchboard and VHF radios
- Coordinating communication and dispatching the proper resources in emergency situations
- Online management of 1Risk platform
- Collecting and reporting weather data for internal use such as daily mountain reports and external use including Environment Canada, website updates and various media outlets in a timely fashion
- Recording and reporting daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues.
- Coordinating, logging, and tracking the transport of goods and patients around the mountain
- Customer relations with guests that frequent the office.
- Assisting managers with various office tasks and delegating duties to operations staff
- Maintaining a clean work environment, assisting with cleaning of staff spaces
- Other duties as required
SUPERVISORY RESPONSIBILITY
Provides direct supervision to our Dispatch team members.
REQUIRED QUALIFICATIONS AND ABILITIES
- Proficient in Microsoft Office, Powerpoint and Excel
- Knowledge of 1Risk systems preferred.
- Knowledge of mountain operations, geography of mountain, and facilities of the mountain preferred
- Previous multi line switchboard phone & VHF radio experience an asset
- Must possess great communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Ability to work early mornings, days, evenings, weekends, and some holidays as required
WORKING CONDITIONS
This position is primarily located inside, but does require traveling through winter conditions. Dispatcher is required to work early mornings and late nights.
COMPENSATION AND BENEFITS
$22.66/hour to $26.50/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
