Restaurant Manager PinPointe Social Club | Calgary, AB
PinPointe Social is Calgary's premier social gaming destination, combining interactive darts, elevated dining, handcrafted cocktails, and an energetic nightlife experience. By day, we deliver an approachable and engaging hospitality experience centered around social gaming and elevated casual fare. By night, the venue transforms into a refined lounge atmosphere featuring premium cocktails, small plates, and exceptional service.
Position Summary
The Restaurant Manager plays a critical leadership role in the daily operations of PinPointe Social. Working directly alongside the General Manager, this position is responsible for driving service excellence, developing team members, maintaining operational standards, and ensuring every guest receives an exceptional experience.
This is a hands-on leadership position. The successful candidate will be equally comfortable leading pre-shifts, coaching staff on the floor, resolving guest concerns, supporting bar and restaurant operations, and contributing to the overall success of the business.
What You'll Do
Leadership & Team Development
- Lead, coach, and mentor Front-of-House team members.
- Foster a positive, accountable, and high-performance culture.
- Support hiring, onboarding, training, and performance management.
- Conduct regular coaching conversations and performance evaluations.
- Lead daily pre-shift meetings and communicate operational priorities.
- Maintain a strong presence on the floor during service.
Guest Experience
- Ensure every guest receives warm, polished, and engaging hospitality.
- Address guest concerns professionally and effectively.
- Build relationships with regular guests and community partners.
- Monitor service standards and identify opportunities for improvement.
- Act as the primary escalation point for guest service concerns.
Operations
- Oversee day-to-day restaurant, lounge, and social gaming operations.
- Ensure adherence to company SOPs and service standards.
- Manage labor deployment and scheduling to maximize efficiency.
- Monitor cleanliness, organization, and venue presentation.
- Support inventory management, ordering, and cash handling procedures.
- Ensure responsible liquor service and compliance with all applicable regulations.
Financial Accountability
- Assist in achieving labor, cost control, and revenue targets.
- Monitor daily sales performance and operational KPIs.
- Support budgeting initiatives and operational planning.
- Identify opportunities to improve profitability while maintaining guest satisfaction.
Culture & Brand
- Lead by example and embody the PinPointe Social brand.
- Champion a hospitality-first mindset.
- Help create memorable experiences that keep guests coming back.
- Support special events, activations, and promotional initiatives.
What We're Looking For
Required Experience
- Minimum 3 years of hospitality management experience.
- Proven leadership experience in a high-volume restaurant, bar, lounge, or entertainment venue.
- Strong understanding of food, beverage, and service operations.
- Experience leading teams and developing future leaders.
- Excellent communication and conflict-resolution skills.
Preferred Qualifications
- Experience with premium casual dining, nightlife, or entertainment-driven concepts.
- Strong knowledge of cocktails, wine, beer, and responsible liquor service.
- Experience with POS systems, scheduling, inventory controls, and labor management.
- Ability to thrive in a fast-paced, high-energy environment.
The Ideal Candidate
- Hospitality obsessed.
- A natural leader who enjoys developing people.
- Calm under pressure.
- Detail-oriented and organized.
- Highly accountable.
- Guest-focused and solution-oriented.
- Comfortable rolling up your sleeves and leading from the floor.
Compensation & Benefits
- Negotiable
- Performance-based bonus opportunities.
- Career growth opportunities within an expanding hospitality group.
- Staff discounts and team perks.
- Collaborative leadership environment.
- The opportunity to help build one of Calgary's most exciting hospitality destinations.
Schedule & Availability
- Expected hours: Flexible
- Must be available to work evenings, weekends, and holidays as required
- Flexible schedule based on operational needs
- Leadership presence during peak service periods is essential
Why PinPointe?
We're not looking for someone to simply manage shifts—we're looking for a leader who wants to help build something special. Someone who understands that culture drives performance, that hospitality is a craft, and that the details matter.
If you're passionate about developing teams, delivering exceptional guest experiences, and being part of a concept that's redefining social entertainment in Calgary, we'd love to meet you.
Apply Today
Please submit your resume and a brief cover letter outlining why you'd be a great fit for the PinPointe Social leadership team.
Job Types: Full-time, Part-time
Pay: $22.00-$25.00 per hour
Work Location: In person
